Back Overview: The accuracy of the ‘Waiting for Response’ filter in the Messaging tab has been improved by using Artificial Intelligence to better filter out the messages that do not actually warrant a response. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Product Type Communications Waiting for Response Changes The accuracy of the …
Category Archives: Product Updates
Insights Reporting Product
Back Overview: New Insights reports launch April 1, 2020. Know your numbers and make sound decisions to improve service performance. Our new Insights tab provides a complete reporting tool and dashboard to help you monitor performance with confidence. Intended Recipients Dealerships Dealer Groups OEMs Platform myKaarma Desktop Product Type Reporting Insights Reporting Features Important KPIs …
Desktop Easy-Login
Back Overview: Introducing a way to make logging into myKaarma Desktop faster and easier. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Desktop Product Type Desktop Easy-Login / Windows Login Controls Features At the login screen, users will see a check-box to enable Easy-Login, labeled “Remember me on this PC.” Once selected, your myKaarma …
Learn about Opt-in
Back Overview: We are introducing a new way of opting in/out customers when using myKaarma texting! Intended Recipients Service Managers Service Advisors Technicians Customers Platform myKaarma Product Type Communications Compliant Opt-Out in myKaarma Features Customers may opt-out of texts by sending any common opt out phrase: STOP, DO NOT TEXT, STOP TEXTING, etc. to the …
New FastTrack Online Learning Management System Available
Back Product Description New online learning content accessible directly through the “Learn” tab. Intended Recipients New Users Service Advisors Managers New Service Employees Platform Desktop App Product Type Training FastTrack Learning System Get ramped up or refreshed on how to use myKaarma to save time, increase CSI, and CPRO dollars. Features Access by clicking on …
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BDC Integration to Communications
Back Product Description BDC Integration with myKaarma Communications creates a shared universal inbox at your dealership (myKaarma BDC Inbox), allowing the BDC to handle a variety of appointment communications through multiple channels. Intended Recipients General Managers BDC managers FOD Corporate Management Team Platform Desktop App Product Type BDC/ Communication Full BDC Integration to myKaarma Communications …
myKaarma integrates with CrossCheck
Back Product Description Digitally deposit and guarantee (personal and business) checks through myKaarma Intended Recipients Service Managers Service Directors Parts Managers Cashiers Platform Desktop-only integration with Payments products Product Type Payments Simplify fraud protection for taking checks Why use different software tools to protect against check fraud when you can use myKaarma’s integration with CrossCheck. …
Learn about Opt-in
Back Overview: Introducing a new way to allow customers to opt-in and opt-out using myKaarma texting! Also, capture customer INTENT, not just keywords! Don’t miss an opt-out because the customer didn’t follow instructions and send the proper opt-out KEYWORD. Intended Recipients Service Managers GMs Fixed Ops Directors Service Managers Service Advisors Technicians Platform myKaarma Product …
Service Appointments Sync with Customers Personal Calendars
Back Product Description Appointment Confirmations can be added to your customers personal calendars Intended Recipients Service Manager Service Advisor BDC Personnel Platform Desktop app and Web scheduler, DMS – CDK, Dealerbuilt, Automate and Arkona Product Type myKaarma Scheduler Decrease no-shows with automated appointment integration into your customer’s work or personal calendar. Customer appointment confirmation emails …
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Call through the myKaarma Mobile App
Back Product Description The myKaarma mobile app now supports in-app caling Intended Recipients Service Advisor Platform myKaarma iOS and android Product Type myKaarma mobile Mobile App phone calls Contact your customers now through the convenience of your mobile device! Features 1 click calling makes getting in contact with customers easier than ever before Don’t be …