Convenience for Customers,
Profits for Dealers
The Shuttle Has Left the Building… Maybe
Ujj Nath – Effective Communications with Recall Customers
Your Service Competition isn’t Other Dealers…
Today’s time starved consumers don’t appreciate getting bounced around your dealership. Make an impression, maximize each interaction, and improve their likelihood of returning to your store by 300%. Get rid of wasted voicemails, long lines, and unhappy customers!
We don’t just make software we think you need, our roots start out of the ashes of an experience from our CEO.
Millionvoice calls are made
“We have had numerous success stories here at MB of North Palm Beach - my favorite was an older, very nice gentleman, who had approved some repairs at write-up, then later approved additional repairs via telephone. Upon arrival to pick-up he didn't remember the correct totals, rather having in his mind the upsell amount only.
The customer himself actually asked our Service Advisor if he didn't have a way to record the conversation as he stated he would feel terrible being wrong. The SA stated, absolutely, let's listen together. They did, and indeed his memory was refreshed and all was good. The customer was actually grateful at knowing how good our documentation was and not having to worry if there was an error or reason to mistrust.
The customer gave the SA 1000, a perfect score on the follow-up survey 7 days later. myKaarma proved to be an invaluable tool once again! Thanks!
Mercedes-Benz of North Palm Beach