Eliminate Status calls to your BDC and increase the handling of NEW appointments by phone and Text.
Drives BDC efficiency by eliminating "vehicle repair status" calls
Virtually eliminates the 60% of total calls a BDC receives regarding the status of current repairs
Increases ability to handle more appointment setting call and texts
Prevent the loss of appointment by NOT transferring the customer call to the service department for the price quotes - use myKaarma BDC internal messaging with service advisors for BDC to maintain the customer call and make the appointment
myKaarma's group-based message routing ensures coverage by sending calls and texts to any available BDC operator