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Sentiment Analysis

Back Overview: We have a New Sentiment Analysis Feature in myKaarma.  Intended Recipients Service Managers Service Advisors Platform myKaarma Desktop Product Type Desktop, APP Sentiment Analysis Features This new feature will use automation to detect when a customer is upset and escalate that thread as needed so it can be handled promptly and adequately. There …

Hunter Integration

Back Overview: Our integration with Hunter inspections allows myKaarma dealers to pull Hunter inspection reports and deliver them directly to their customers. Without the integration, dealers had no easy way to communicate inspection reports to the customer, which would delay the information and customer decisions to perform any recommended tire service.  Not compatible with myKaarma …

Mobile Service

Back Overview: The myKaarma Mobile Service solution assists dealers in providing service at the customer’s preferred location. Dealerships do not need more space for service bays. Instead, they can take small services offsite, reserving the service bays for larger repairs. Dealers can also hire junior technicians to take on smaller mobile service needs, allowing dealers …

Reynolds Appointment Integration

Back Overview: Now Reynolds ERA and POWER Dealers can schedule service appointments in Reynolds or in myKaarma and the data can be pushed or pulled into both systems. With this new integration, all myKaarma web and desktop appointments will be pushed to the DMS in real-time. Also, all DMS appointments will be pulled into myKaarma …

New Report Filters For Insights Reporting

Back Overview: New Report Filters for Insights Reporting Dealership service departments often have internal needs to filter reports to suit individual departments.  There is also often the need to report based on Brand when multiple brands share the same DMS under a single rooftop. Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Reporting …

Secure Vault

Back Overview: Secure Vault is a secure digital storage solution for sensitive customer documents Documents uploaded by a customer are encrypted and backed up automatically while maintaining history. The current phase of Secure Vault is limited to customer Drivers License, Insurance, and a pre-auth using their Credit Card information. Intended Recipients OEMs Dealer Groups Dealerships …

Logitrac Integration

Back Overview: Capture credit card information to enable loaner fee collection, and store customer payment information securely for future use. The Logitrac and myKaarma partnership adds value: Easily collect loaner vehicle fees Securely store customer payment information for quick transactions Accounting reconciliation is made easy with integration into myKaarma’s payment report  Intended Recipients OEMs Dealer …

Tire Profiles Integration

Back Overview: Now easily integrate TireProfiles inspection tools, TreadSpec and GrooveGlove to communicate inspection results to customers. Eliminate inconsistencies in delivering inspection results to customers while increasing alignment and tire sales through automatic delivery of inspection results. Intended Recipients OEMs Dealer Groups Dealerships Customers Platform myKaarma Desktop Mobile Communications Product Type Desktop Mobile Communications TireProfiles …