Back Overview: New Innovative ServiceCart Video MPI Features Save Time CartSync Device Sharing Workflow Builder Pricing Calculator Shared Simultaneous Access Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop, Mobile, APP New Features Save Time CartSync – QR codes in the desktop inspection make it easy to scan with your mobile device and get directly …
Category Archives: Product Updates
New Pickup & Delivery Reporting Dashboard
Back Overview: New Pickup & Delivery Reporting Dashboard Our new Pickup & Delivery dashboard has three views to monitor your usage: 1. Order Creator View 2. Trip Creator View 3. Driver View These three combined dashboard reports give a holistic view of the dealership’s Pickup & Delivery usage. They also include drill-down functionality. Intended Recipients …
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Email Signature and Send Later
Back Overview: Add your email signature and schedule your email to send at the time it will be most effective. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Email Signature and Send Later Benefits Email Signature and Send Later functionality: Add your personalized signature to emails Schedule emails for sending at a later date …
Notifier Tabs
Back Overview: The addition of Notifier Tabs improves the in-app user experience by allowing the dealer to filter notifier messages. Stop being distracted by notices that do not matter to you. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Notifier Tabs Separate Notifications Benefits Notifier changes: New tabs within the notifier separate out your …
Customer Thread: User & Group Subscriptions
Back Overview: The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Subscribe Groups to Customer Threads Benefits Customer thread subscription changes: More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately …
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Parts Integration
Back Overview: Parts department users had to pull parts invoices in myKaarma from the DMS by keying in a parts invoice numbers and amounts manually. They had to download the invoice from DMS and send payment requests to the customer with the attached invoice. This took extra time and was prone to error. Our new …
Sentiment Analysis
Back Overview: We have a New Sentiment Analysis Feature in myKaarma. Intended Recipients Service Managers Service Advisors Platform myKaarma Desktop Product Type Desktop, APP Sentiment Analysis Features This new feature will use automation to detect when a customer is upset and escalate that thread as needed so it can be handled promptly and adequately. There …
Hunter Integration
Back Overview: Our integration with Hunter inspections allows myKaarma dealers to pull Hunter inspection reports and deliver them directly to their customers. Without the integration, dealers had no easy way to communicate inspection reports to the customer, which would delay the information and customer decisions to perform any recommended tire service. Not compatible with myKaarma …
Mobile Service
Back Overview: The myKaarma Mobile Service solution assists dealers in providing service at the customer’s preferred location. Dealerships do not need more space for service bays. Instead, they can take small services offsite, reserving the service bays for larger repairs. Dealers can also hire junior technicians to take on smaller mobile service needs, allowing dealers …
Reynolds Appointment Integration
Back Overview: Now Reynolds ERA and POWER Dealers can schedule service appointments in Reynolds or in myKaarma and the data can be pushed or pulled into both systems. With this new integration, all myKaarma web and desktop appointments will be pushed to the DMS in real-time. Also, all DMS appointments will be pulled into myKaarma …
