Back Overview: Access vehicle recalls by VIN when customers schedule appointments Access Recall Campaign data from myKaarma Scheduler RecallMasters supports nearly every make Customize your configuration to choose data pushed to your DMS Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop Status: General Availability Vehicle Recall by VIN – Data Available NHTSA …
Category Archives: Product Updates
Updated Reporting for Appointment Dashboard
Back Overview: New Appointment Dashboard Reporting Features for better detail Added Online Scheduler and DMS appointment data Ability to choose future dates Better UI for sorting by ‘Created Date’ or ‘Scheduled Date’ New charts to analyze show rates Appointment Creator option added to advanced search Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type …
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ServiceCart Declined Services
Back Overview: Easily identify customers who declined services and reach out to them to earn their business again with a return visit to your dealership. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications ServiceCart Declined Services ServiceCart Declined Services are an easy way to capture and communicate with customers who have declined service in …
New ServiceCart Features Save Time
Back Overview: New Innovative ServiceCart Video MPI Features Save Time CartSync Device Sharing Workflow Builder Pricing Calculator Shared Simultaneous Access Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop, Mobile, APP New Features Save Time CartSync – QR codes in the desktop inspection make it easy to scan with your mobile device and get directly …
New Pickup & Delivery Reporting Dashboard
Back Overview: New Pickup & Delivery Reporting Dashboard Our new Pickup & Delivery dashboard has three views to monitor your usage: 1. Order Creator View2. Trip Creator View3. Driver View These three combined dashboard reports give a holistic view of the dealership’s Pickup & Delivery usage. They also include drill-down functionality. Intended Recipients Dealerships Dealer …
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Email Signature and Send Later
Back Overview: Add your email signature and schedule your email to send at the time it will be most effective. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Email Signature and Send Later Benefits Email Signature and Send Later functionality: Add your personalized signature to emails Schedule emails for sending at a later date …
Notifier Tabs
Back Overview: The addition of Notifier Tabs improves the in-app user experience by allowing the dealer to filter notifier messages. Stop being distracted by notices that do not matter to you. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Notifier Tabs Separate Notifications Benefits Notifier changes: New tabs within the notifier separate out your …
Customer Thread: User & Group Subscriptions
Back Overview: The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Subscribe Groups to Customer Threads Benefits Customer thread subscription changes: More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately …
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Parts Integration
Back Overview: Parts department users had to pull parts invoices in myKaarma from the DMS by keying in a parts invoice numbers and amounts manually. They had to download the invoice from DMS and send payment requests to the customer with the attached invoice. This took extra time and was prone to error. Our new …
Sentiment Analysis
Back Overview: We have a New Sentiment Analysis Feature in myKaarma. Intended Recipients Service Managers Service Advisors Platform myKaarma Desktop Product Type Desktop, APP Sentiment Analysis Features This new feature will use automation to detect when a customer is upset and escalate that thread as needed so it can be handled promptly and adequately. There …