Mobile First Customer Communications

COMMUNICATIONS

VOICE

Integrated calling and texting communications

TEXT

Interact with customers instantly with direct connect texting

EMAIL

Send emails as backup communications

One Dashboard manages ALL your customer communications

With myKaarma Direct Connect Communications your customers never have to use the dreaded phone tree to call their Service Advisor.

WHY Is one Dashboard so important?

See every customer communication thread in ONE place
Attached and sharable pictures saved to the thread (not a personal device)
Sharable video in the thread to drive up-sell approvals

Organized to help you get FAST approvals (10 minutes or under
See all your customer communications in one snapshot
Save time by staying in one tool for all communication
All communication is recorded to eliminate approval disputes

Overall Benefits of myKaarma Communications

approvals

10 minute or less customer approvals

phone call

Drops phone call volume and voicemail by 35%

Integration

Fully integrated with all major DMS

Information

Keeps customers informed and increases CSI by 31%

satisfaction

Improves customer happiness and retention in the service department

POPUP NOTIFIER

Never miss a call, text, or email
15-minute response alert to drive fast updates for customer transparency
See the name of the customer that is calling you before answering

TEXT AND EMAIL TEMPLATES FOR COMMON RESPONSES

Stop writing the same message 100 times a day and let your fingers relax
Save time with text and email templates
Customizable to your dealership, department, and team

RECORDING & TRANSCRIPTION OF VOICE CALLS

Easy to find and read voicemails to confirm approvals
Eliminate phone tag and multiple customer confusion of who approved what service
Protect yourself from “friendly-fraud” chargebacks that cut into your profits

OUT OF OFFICE

Whether on a lunch break, a vacation, or just a day off, you can easily send all your RO’s to a team member or manager
One click and all those RO’s and clients come back to you when you return to work
Your manager can your out-of-office for you if you forget
Managers can easily redirect clients to other Service Advisors if there is a departure

SAFETY OF CLIENT INFORMATION

Eliminate risk by keeping customer data on a protected platform and not on the personal phones of your employees

MOBILE SIMPLICITY

iOS and Android apps
Text, email, call from your mobile device through the myKaarma app
Clients never see the device number, only the service department number
Include video and pictures in texts and emails
Allows your service advisors to work faster and more efficiently

AUTOMATION (IF DESIRED)

Why work harder, just automate
Get customer feedback before surveys go out
Let customers know their vehicles are ready to pick up
Send out appointment reminders