Communications icon


myKaarma delivers a mobile-first communications platform that allows today’s consumer easy access to their car dealership service department. In one solution, dealers can offer their customers the ability to call, text or email. The platform ensures single number direct access to the dealership service advisor.


Integrated calling and texting communications


Interact with customers instantly with direct connect texting


Send emails as backup communications

One Dashboard manages ALL your customer communications

With myKaarma Direct Connect Communications your customers never have to use the dreaded phone tree to call their Service Advisor.

WHY is One Dashboard so important?

  • See every customer communication thread in ONE place
  • Attached and sharable pictures saved to the thread (not a personal device)
  • Sharable video in the thread to drive up-sell approvals

  • Organized to help you get FAST approvals (10 minutes or under)
  • See all your customer communications in one snapshot
  • Save time by staying with one tool for all communication
  • All communication is recorded to eliminate approval disputes
mobile-first communications

Overall Benefits of The myKaarma Communications Platform


10 minute or less customer approvals

phone call

Drops phone call volume and voicemail by 35%


Fully integrated with all major DMS


Keeps customers informed and increases CSI by 31%


Improves customer happiness and retention in the service department

Popup Notifier

  • Never miss a call, text, or email
  • 15-minute response alert to drive fast updates for customer transparency
  • See the name of the customer that is calling you before answering

Text and Email Templates for Common Responses

  • Stop writing the same message 100 times a day and let your fingers relax
  • Save time with text and email templates
  • Customizable to your dealership, department, and team


send text and email communications

Recording & Transcription of Voice Calls

  • Easy to find and read voicemails to confirm approvals
  • Eliminate phone tag and multiple customer confusion of who approved what service
  • Protect yourself from “friendly-fraud” chargebacks that cut into your profits

Out of Office

out of office communications feature
  • Whether on a lunch break, a vacation, or just a day off, you can easily send all your ROs to a team member or manager
  • One click and all those ROs and clients come back to you when you return to work
  • Your manager can your out-of-office for you if you forget¬†
  • Managers can easily redirect clients to other Service Advisors if there is a departure

Safety of Client Information

  • Eliminate risk by keeping customer data on a protected platform and not on the personal phones of your employees

Mobile Simplicity

  • iOS and Android apps
  • Text, email, or call from your mobile device through the myKaarma app
  • Clients never see the device number, only the service department number
  • Include video and pictures in texts and emails
  • Allows your service advisors to work faster and more efficiently
Mobile communication on ios and Android

Automation (If Desired)

  • Why work harder, just automate
  • Get customer feedback before surveys go out
  • Let customers know their vehicles are ready to pick up
  • Send out appointment reminders

580 product enhancements over the last 2 years.

Examples include: Out of Office Management, Translation, Voice Transcription, Group Messaging, Internal Communications, Gift Card Payment Segmentation, and more.

UX/UI is at the center of our software.

Fundamental to your staff using any software, it has to be intuitive and easy. myKaarma focuses on the user path and works to simplify every functional need into just a simple one-click action.