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SUPPORT

COMMUNICATIONS

VOICE

Integrated calling and texting communications

TEXT

Interact with customers instantly with direct connect texting

EMAIL

Send emails as backup communications

One Dashboard manages ALL your customer communications

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With myKaarma Direct Connect Communications your customers never have to use the dreaded phone tree to call their Service Advisor.

WHY Is one Dashboard so important?

  • See every customer communication thread in ONE place
  • Attached and sharable pictures saved to the thread (not a personal device)
  • Sharable video in the thread to drive up-sell approvals

  • Organized to help you get FAST approvals (10 minutes or under
  • See all your customer communications in one snapshot
  • Save time by staying in one tool for all communication
  • All communication is recorded to eliminate approval disputes

Overall Benefits of myKaarma Communications

approvals

10 minute or less customer approvals

phone call

Drops phone call volume and voicemail by 35%

Integration

Fully integrated with all major DMS

Information

Keeps customers informed and increases CSI by 31%

satisfaction

Improves customer happiness and retention in the service department

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POPUP NOTIFIER

  • Never miss a call, text, or email
  • 15-minute response alert to drive fast updates for customer transparency
  • See the name of the customer that is calling you before answering
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TEXT AND EMAIL TEMPLATES FOR COMMON RESPONSES

  • Stop writing the same message 100 times a day and let your fingers relax
  • Save time with text and email templates
  • Customizable to your dealership, department, and team
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RECORDING & TRANSCRIPTION OF VOICE CALLS

  • Easy to find and read voicemails to confirm approvals
  • Eliminate phone tag and multiple customer confusion of who approved what service
  • Protect yourself from “friendly-fraud” chargebacks that cut into your profits
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OUT OF OFFICE

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  • Whether on a lunch break, a vacation, or just a day off, you can easily send all your RO’s to a team member or manager
  • One click and all those RO’s and clients come back to you when you return to work
  • Your manager can your out-of-office for you if you forget 
  • Managers can easily redirect clients to other Service Advisors if there is a departure

SAFETY OF CLIENT INFORMATION

  • Eliminate risk by keeping customer data on a protected platform and not on the personal phones of your employees
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MOBILE SIMPLICITY

  • iOS and Android apps
  • Text, email, call from your mobile device through the myKaarma app
  • Clients never see the device number, only the service department number
  • Include video and pictures in texts and emails
  • Allows your service advisors to work faster and more efficiently
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AUTOMATION (IF DESIRED)

  • Why work harder, just automate
  • Get customer feedback before surveys go out
  • Let customers know their vehicles are ready to pick up
  • Send out appointment reminders
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580 product enhancements over the last 2 years.

Examples include: Out of Office management, translation, voice transcription, Group messaging, internal communications, Gift Card payment segmentation. Etc.

UX/UI is at the center of our software.

Fundamental to your staff using any software, it has to be intuitive and easy. myKaarma focuses on the user path and works to simplify every functional need into just a simple one-click action.

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U.S. COrporate Office

100 W. Broadway Suite 300

Long Beach CA, 90802

Asia CORPORATE OFFICE

Elixir Business Park

2nd Floor, Plot #15A, Sector 127

Noida, U.P. 201313, India

CANADA COrporate Office

22 Frederick Street Suite 905 

Kitchener, ON, N2H 6M6, Canada

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