COMMUNICATIONS PLATFORM

myKaarma delivers an omnichannel communications platform that allows consumers easy access to their auto dealership service department. In one solution, dealers can offer their customers the ability to call, text, or email. The platform ensures single-number direct access to the dealership service advisor.

VOICE

Integrated calling and texting communications

TEXT

Direct connect texting delivers instant interaction

EMAIL

Send emails as backup communications

One dashboard manages ALL your customer communications. With myKaarma Direct Connect Communications, your customers never have to use the dreaded phone tree to call their service advisor.

WHY One Dashboard is Important

See every customer communication thread in ONE place, recorded and organized for FAST approvals
Attached and sharable pictures saved to the thread (not a personal device)
Sharable video in the thread to drive up-sell approvals

Communications Platform Benefits

Customer approvals in 10-minutes or less
Drops phone call volume and voicemail by 35%
Fully integrated with all major DMS providers
Keeps customers informed and increases CSI by 31%
Improves customer happiness and retention in the service department

Popup Notifier

Never miss a call, text, or email
15-minute response alert to drive fast updates for customer transparency
See the name of the customer that is calling you before answering

Easy Response Text/Email Templates

Stop writing the same message 100 times a day and let your fingers relax
Save time with text and email templates
Customizable to your dealership, department, and team

Record and Transcribe Voice Calls

Easy to find and read voicemails to confirm approvals
Eliminate phone tag and multiple customer confusion of who approved what service
Protect yourself from “friendly-fraud” chargebacks that cut into your profits

Out of Office

Whether on a lunch break, a vacation, or just a day off, you can easily send all your ROs to a team member or manager
One click and all those ROs and clients come back to you when you return to work
Your manager can your out-of-office for you if you forget
Managers can easily redirect clients to other Service Advisors if there is a departure

Automation Where Desired

Why work harder, when you can automate
Get customer feedback before surveys go out
Let customers know their vehicles are ready to pick up
Send out appointment reminders

Mobile Simplicity

myKaarma works on both iOS and Android apps, allowing you to text, email, or call from your mobile device. Clients never see a device number, only the service department number. You can include videos and pictures in texts and emails, allowing your service advisors to work faster and more efficiently.

U.S. COrporate Office

100 W. Broadway Suite 300
Long Beach CA, 90802

U.S. Office

8980 Perry Hwy
Pittsburgh PA, 15237

Asia CORPORATE OFFICE

Elixir Business Park
2nd Floor, Plot #15A, Sector 127
Noida, U.P. 201301, India

CANADA COrporate Office

22 Frederick Street Suite 905
Kitchener, ON, N2H 6M6, Canada

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