Back Overview: TextDirect allows you to receive any and all text messages sent to *any number* at your Dealership. 150 million texts are sent to landlines every day and are unread. Your business can’t afford to miss any possible lead or customer interaction. Enable your landlines to receive text messages and empower your employees to …
Category Archives: Product Updates
New Report Filters For Insights Reporting
Back Overview: New Report Filters for Insights Reporting Dealership service departments often have internal needs to filter reports to suit individual departments. There is also often the need to report based on Brand when multiple brands share the same DMS under a single rooftop. Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Reporting …
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TSD Integration
Back Overview: TSD Mobility Solutions integration with myKaarma allows for the ability to book loaner car reservations from within the myKaarma desktop and push to TSD. This integration works with myKaarma Pickup & Delivery and Scheduler modules. When using myKaarma to book a Pickup & Delivery and Scheduler appointment, the reservation will be booked in …
Secure Vault
Back Overview: Secure Vault is a secure digital storage solution for sensitive customer documents Documents uploaded by a customer are encrypted and backed up automatically while maintaining history. The current phase of Secure Vault is limited to customer Drivers License, Insurance, and a pre-auth using their Credit Card information. Intended Recipients OEMs Dealer Groups Dealerships …
Logitrac Integration
Back Overview: Capture credit card information to enable loaner fee collection, and store customer payment information securely for future use. The Logitrac and myKaarma partnership adds value: Easily collect loaner vehicle fees Securely store customer payment information for quick transactions Accounting reconciliation is made easy with integration into myKaarma’s payment report Intended Recipients OEMs Dealer …
TraXtion Integration
Back Overview: Now easily integrate TraXtion inspection tools, TreadSpec and GrooveGlove, to communicate inspection results to customers. Eliminate inconsistencies in delivering inspection results to customers while increasing alignment and tire sales through automatic delivery of inspection results. Intended Recipients OEMs Dealer Groups Dealerships Customers Platform myKaarma Desktop Mobile Communications Product Type Desktop Mobile Communications TraXtion …
Custom Cohorts For Insights Reporting
Back Overview: New Custom Cohorts for Insights Reporting feature added for comparison analysis Set up your own Custom Cohorts for Insights Reporting and compare your performance to other dealers, or within a defined group of your choice. Intended Recipients Dealerships Dealer Groups OEMs Platform myKaarma Desktop Product Type Reporting Insights Reporting Features Custom Cohorts gives …
Waiting For Response 2.0
Back Overview: The accuracy of the ‘Waiting for Response’ filter in the Messaging tab has been improved by using Artificial Intelligence to better filter out the messages that do not actually warrant a response. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Product Type Communications Waiting for Response Changes The accuracy of the …
Insights Reporting Product
Back Overview: New Insights reports launch April 1, 2020. Know your numbers and make sound decisions to improve service performance. Our new Insights tab provides a complete reporting tool and dashboard to help you monitor performance with confidence. Intended Recipients Dealerships Dealer Groups OEMs Platform myKaarma Desktop Product Type Reporting Insights Reporting Features Important KPIs …
Desktop Easy-Login
Back Overview: Introducing a way to make logging into myKaarma Desktop faster and easier. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Desktop Product Type Desktop Easy-Login / Windows Login Controls Features At the login screen, users will see a check-box to enable Easy-Login, labeled “Remember me on this PC.” Once selected, your myKaarma …