The accuracy of the ‘Waiting for Response’ filter in the Messaging tab has been improved by using Artificial Intelligence to better filter out the messages that do not actually warrant a response.
The filter is now divided into two filters, each with two sub-filters:
When Service Advisors receive a message from a customer and no action is taken to respond, after 15 minutes myKaarma will use its AI technology to organize the customer threads into the proper filter. Since our system is still learning, Service Advisors and Managers will be able to manually mark and reorganize their customer threads in the case of any misclassifications.