Learn about Opt-in

February 26, 2019


Introducing a new way to allow customers to opt-in and opt-out using myKaarma texting!

Also, capture customer INTENT, not just keywords! Don’t miss an opt-out because the customer didn’t follow instructions and send the proper opt-out KEYWORD.

Intended Recipients



Product Type


Compliant Opt-Out in myKaarma


Opt-Out Intent Captured by myKaarma AI for Texting

Status: Beta

What does it look like?

Example of a customer opting out

Example of a customer opting back in

How am I impacted?

You will not be able to text customers who have opted out of texting. When a hard opt out occurs and a customer wants to receive texts again, the customer himself must opt back in via text. 

Want to learn more?