Introducing a new way to allow customers to opt-in and opt-out using myKaarma texting!
Also, capture customer INTENT, not just keywords! Don’t miss an opt-out because the customer didn’t follow instructions and send the proper opt-out KEYWORD.
You will not be able to text customers who have opted out of texting. When a hard opt out occurs and a customer wants to receive texts again, the customer himself must opt back in via text.