Does your customer experience software remove friction from a positive customer experience or add friction for your customers and staff? Most often it is the later, and that is why we see so many software companies come and go in the automotive industry. We have been through a transformation from a dealership-centric focus to one …
Continue reading “Customer Experience Software: Remove Service Drive Friction”
The pandemic created a need for touchless service, and as a result, new standards for customer convenience have emerged that do not appear to be going away. It is clear now that the concept of Pickup & Delivery for car dealer sales and service is here to stay. Pickup & Delivery is not a new …
Continue reading “Pickup & Delivery, 8 Tips Dealers Need to Know”
When automobiles were first introduced into society, people didn’t know what to think. For the most part, early automobiles were reserved for the wealthy, while everyone else continued their transportation needs with the use of horse and carriage. However, people were very curious about this strange new phenomenon of transportation. So curious, in fact, that …
Continue reading “Welcome to the Circus…See Cars, Elephants and the Wolf Boy!”
Structuring your technician videos makes the process easier and increases acceptance for added services. Many technicians are hesitant to use video as a means to share service recommendations with customers. Some of this fear can be alleviated by following a consistent structure for each technician video produced. Implementing a uniform and consistent order to structure …
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Long Beach, CA —March 20, 2020 — myKaarma, the most innovative end-to-end software solution for automotive dealer service departments, today announced that its Pickup & Delivery solution is now offered at no cost to all U.S. and Canadian franchised dealerships until the nation is past the coronavirus pandemic. “In these unprecedented times, one of our first responsibilities is …
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SCHEDULE A DEMO Service Cart is a mobile repair recommendation tool for auto dealerships. It is designed to improve customer transparency and convenience by enabling instant approval and feedback from the customer. This results in higher retention, shorter authorization times, a significant lift in repair recommendation acceptance rates and higher customer pay dollars. Service customers …
Mazda has endorsed myKaarma as a Strategic Partner to help Mazda dealers deliver the Ultimate Mazda Experience (UMX) to their customers. myKaarma’s innovative service solutions were chosen based on our ability to help Mazda dealers improve customer trust, provide value for the cost of service, and convenience. Mazda believes that addressing these areas will have …
Auto dealer service departments can now book rides with Uber Integration through the myKaarma platform, offering a convenient transportation option for dealerships and consumers. myKaarma’s Uber integration with the Uber Central API allows dealerships to book Uber rides directly through the myKaarma application with a fully integrated lookup and specify pick up and drop off …
Would you like to hear a ridiculous, unbelievable ROI statement? Well, one luxury brand dealership integrated technician videos into its service processes and, in only seven days, made +$250K in customer pay recommended work revenue. In fact, 80% of all closed repair orders for the week had a technician video sent to the customer. Why …
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Incentivization & teamwork requires some thought to realize profits. Be careful what you incentivize. For example, the used car manager will complain about the cost of reconditioning vehicles because it eats into the potential front-end gross profit they could potentially make– and that’s what their pay plans are based on. Or, the service department is …
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