How to Get Team Buy-In For A Successful Automotive Technician Video Program

Why is buy-in important when launching a technician video program at your dealership? Automotive Technician Video programs can increase RO value by up to 40%. In addition, they improve trust, transparency, convenience and ensure an overall better customer experience. This is why it is extremely important  when launching technician videos at your dealership to gain …

myKaarma Receives Major Round of Funding from H.I.G. Growth Partners 

Long Beach, CA – March 25th, 2022 – myKaarma today announced a major investment partnership with H.I.G. Growth Partners (“H.I.G.”).  Founded in 2012, myKaarma is a rapidly growing provider of innovative end-to-end solutions for franchise automotive dealerships and has expanded to over 1,500 dealerships in the United States and Canada.  Founder and CEO, Ujj Nath, …

Mercedes-Benz Vans Makes It Easy To Finance Service Contracts with FlexPay

Mercedes-Benz Vans introduces “FlexPay” in partnership with myKaarma and Affirm. Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. In partnership with Mercedes-Benz Vans, myKaarma has integrated with Affirm, one of the leading lending companies in e-commerce, to offer FlexPay repair financing to dealers and their customers. Customers can now checkout …

10 Ways to Achieve Automotive Service Excellence with Great Customer Service

When it comes to their vehicles, owners look for reliable and trustworthy companies and representatives to guide them. Providing them with outstanding customer service is one of the major ways your dealership can achieve automotive service excellence… and the highly profitable recurring customer pay repair order revenue stream that comes with it.  The U.S. automotive …

myKaarma Acquires PocketExpert

Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and multi-point inspection platform.  As part of the acquisition, PocketExpert’s 550 customers will join the myKaarma family with opportunities to leverage myKaarma’s end-to-end offerings which include …

Customer Satisfaction Benefits for Auto OEMs and Their Dealers

2020 was an unusual year for the auto industry. While it wreaked havoc all around, automotive retail and service shops observed some positive changes too. Most prominently, they noted a significant uptick in the customer satisfaction index (CSI). According to a 2021 study by J.D. Power, auto dealerships saw overall satisfaction scores increase to 847 …

Service Departments Capture Text Messages Sent to Landline with TextDirect

TextDirect users can now capture text messages from customers even when sent to the landline. TextDirect allows auto dealer service departments to receive all text messages sent to the dealership, even if to the landline. It enables dealerships to capture an additional 50-100 customer interactions per month. “Our research shows that 150 million texts are …

Convenience is King for Your Dealer Auto Service Department

Convenience, Convenience, Convenience… you’ve probably heard it your entire automotive service career.  “Convenience is King”, and as long as it is paired with a fair price, it wins every time for your dealer auto service department.  So why do dealers still struggle to achieve it?  There are costs involved, and that initial cash outlay to …

Mobile Service Software Brings Vehicle Service to Customers

myKaarma’s Mobile Service Software for Auto Dealers Helps Bring Vehicle Service to the Customer’s Preferred Location, and it also opens up the service drive for larger repairs, driving profit even further. myKaarma’s Mobile Service software enables dealerships to bring the expertise of their factory-trained technicians to the customer’s preferred location. Technicians can become a mobile repair …

Elevate Event

 The ELEVATE series of virtual meetings will be filled with Insight, Learning & Ideas for auto dealerships serious about elevating service performance in 2021. ELEVATE is for those dealers serious about improving service performance in 2021. The event will be held February 1-5; designed as a series of easy-to-join events for interacting with peers and …