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6 Steps to Set Up a Service BDC For Any Size Dealership

Dealers differ in markets, philosophies, etc., but all have the same core values. There are six things that a dealership Service BDC needs to consider to be successful, and they can be applied by both small single franchise dealers as well as large dealer groups.  However, a clear understanding of the role of the BDC is essential because there …

The Right Automotive Payment Processor Will Help Your Dealership Thrive

Are you tired of dealing with long payment processing times and high fees that affect your dealership’s profits? Using the right payment processor can help streamline operations and reduce costs. From faster transaction times to lower fees, learn how a smart payment strategy can give your business a competitive edge in today’s automotive market. Automotive …

Convenience is King for Your Dealer Auto Service Department

Convenience, Convenience, Convenience… you’ve probably heard it your entire automotive service career.  “Convenience is King”, and as long as it is paired with a fair price, it wins every time for your dealer auto service department.  So why do dealers still struggle to achieve it?  There are costs involved, and that initial cash outlay to …

10 Ways to Achieve Automotive Service Excellence with Great Customer Service

When it comes to their vehicles, owners look for reliable and trustworthy companies and representatives to guide them. Providing them with outstanding customer service is one of the major ways your dealership can achieve automotive service excellence… and the highly profitable recurring customer pay repair order revenue stream that comes with it.  The U.S. automotive …

How to Get Team Buy-In For A Successful Automotive Technician Video Program

Why is buy-in important when launching a technician video program at your dealership? Automotive Technician Video programs can increase RO value by up to 40%. In addition, they improve trust, transparency, convenience and ensure an overall better customer experience. This is why it is extremely important when launching technician videos at your dealership to gain …

myKaarma Receives Major Round of Funding from H.I.G. Growth Partners 

Long Beach, CA – March 25th, 2022 – myKaarma today announced a major investment partnership with H.I.G. Growth Partners (“H.I.G.”).  Founded in 2012, myKaarma is a rapidly growing provider of innovative end-to-end solutions for franchise automotive dealerships and has expanded to over 1,500 dealerships in the United States and Canada.  Founder and CEO, Ujj Nath, …

Mercedes-Benz Vans Makes It Easy To Finance Service Contracts with FlexPay

Mercedes-Benz Vans introduces “FlexPay” in partnership with myKaarma and Affirm. Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. In partnership with Mercedes-Benz Vans, myKaarma has integrated with Affirm, one of the leading lending companies in e-commerce, to offer FlexPay repair financing to dealers and their customers. Customers can now checkout …

myKaarma Acquires PocketExpert

Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and multi-point inspection platform.  As part of the acquisition, PocketExpert’s 550 customers will join the myKaarma family with opportunities to leverage myKaarma’s end-to-end offerings which include …

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