Category Archives: Blog

Press Release, Feb 12th, 2024 myKaarma and Logitrac Partner to Bring a Streamlined Experience to Automotive Service Providers  myKaarma, the leading customer interaction management solution for fixed operations and Logitrac, the most innovative fleet management provider, today announced powerful integration touchpoints to once again improve the service experience for vehicle owners and dealership employees. The …

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Franchise Dealer payment technology is advancing, so we conducted this survey to find out how well dealers across the country are keeping up with these advances. Are they able to integrate, how important are these payment features to their process, and to the success of their dealership? The results are in this infographic! Download to …

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myKaarma Press Release, Jan. 24, 2024 myKaarma Launches Multiple Features from Mobile Check-In to Payment Solutions for Engaged Fixed Ops Customers and Increased ROs Debuting at the National Automobile Dealers Association (NADA) Conference, Feb 1-4, 2024, the features together represent an “unfair advantage” for Fixed Ops departments looking to enhance their customer experience, write more …

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As shown in Babcox’s December 2023 edition of AutoSuccess Magazine In retail automotive, every interaction with a customer is a touch point. From small talk to budget discussions to making the sale, every exchange is an opportunity to establish trust, to turn thatinitial touch point into a “trust point.” Let’s imagine for a moment that you own …

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Many dealers want to save thousands of dollars a month by eliminating credit card fees through Surcharge programs but raise questions about how that integrates into their Dealer Management System (DMS). myKaarma has built an industry-leading Surcharge Program, helping dealers eliminate 100% of credit card fees while integrating seamlessly into the dealership DMS. What is …

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STELLA Automotive AI Press Release, Nov. 29, 2023  STELLA Automotive AI has completed an intelligent read-write integration with myKaarma that allows STELLA to operate seamlessly within the dealership’s fixed ops platform.  Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide …

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In the ever-evolving landscape of automotive service, the integration of AI technology can revolutionize how franchise auto dealers cater to customer needs. As the industry embraces innovation, AI solutions have become instrumental in streamlining operations, enhancing communication, and delivering exceptional service experiences. How to Leverage AI for Dealer Service  AI has the potential to revolutionize …

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Mercedes-Benz introduces “FlexPay” in partnership with myKaarma and Affirm. Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. In partnership with Mercedes-Benz, myKaarma has integrated with Affirm, one of the leading lending companies in e-commerce, to offer FlexPay repair financing to dealers and their customers. Customers can now checkout securely …

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First job? Pet peeve? Ujj Nath, CEO of myKaarma, answers 15 questions. Ujj Nath is CEO of myKaarma, which provides communication and payment software for dealerships’ service and parts departments. First car: Honda Accord coupe First concert you attended: The Who, in Hollywood Name a pet peeve… To read on go to Automotive News to see the …

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Dealers differ in markets, philosophies, etc., but all have the same core values. There are six things that a dealership Service BDC needs to consider to be successful, and they can be applied by both small single franchise dealers as well as large dealer groups.  However, a clear understanding of the role of the BDC is essential because there …

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