Category Archives: Blog

Convenience, Convenience, Convenience… you’ve probably heard it your entire automotive service career.  “Convenience is King”, and as long as it is paired with a fair price, it wins every time for your dealer auto service department.  So why do dealers still struggle to achieve it?  There are costs involved, and that initial cash outlay to …

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When it comes to their vehicles, owners look for reliable and trustworthy companies and representatives to guide them. Providing them with outstanding customer service is one of the major ways your dealership can achieve automotive service excellence… and the highly profitable recurring customer pay repair order revenue stream that comes with it.  The U.S. automotive …

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I am sure you all remember my blog post about a $1000 toilet seat, but if you don’t, you can read it here.   So onto what inspired me recently… and of course, it had to do with Sushi.  As some of you may know, I have taught myself how to make sushi, sashimi, rolls, etc. …

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Why is buy-in important when launching a technician video program at your dealership? Automotive Technician Video programs can increase RO value by up to 40%. In addition, they improve trust, transparency, convenience and ensure an overall better customer experience. This is why it is extremely important  when launching technician videos at your dealership to gain …

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Long Beach, CA – March 25th, 2022 – myKaarma today announced a major investment partnership with H.I.G. Growth Partners (“H.I.G.”).  Founded in 2012, myKaarma is a rapidly growing provider of innovative end-to-end solutions for franchise automotive dealerships and has expanded to over 1,500 dealerships in the United States and Canada.  Founder and CEO, Ujj Nath, …

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Mercedes-Benz Vans introduces “FlexPay” in partnership with myKaarma and Affirm. Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. In partnership with Mercedes-Benz Vans, myKaarma has integrated with Affirm, one of the leading lending companies in e-commerce, to offer FlexPay repair financing to dealers and their customers. Customers can now checkout …

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Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and multi-point inspection platform.  As part of the acquisition, PocketExpert’s 550 customers will join the myKaarma family with opportunities to leverage myKaarma’s end-to-end offerings which include …

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2020 was an unusual year for the auto industry. While it wreaked havoc all around, automotive retail and service shops observed some positive changes too. Most prominently, they noted a significant uptick in the customer satisfaction index (CSI). According to a 2021 study by J.D. Power, auto dealerships saw overall satisfaction scores increase to 847 …

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TextDirect users can now capture text messages from customers even when sent to the landline. TextDirect allows auto dealer service departments to receive all text messages sent to the dealership, even if to the landline. It enables dealerships to capture an additional 50-100 customer interactions per month. “Our research shows that 150 million texts are …

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myKaarma’s Mobile Service Software for Auto Dealers Helps Bring Vehicle Service to the Customer’s Preferred Location, and it also opens up the service drive for larger repairs, driving profit even further. myKaarma’s Mobile Service software enables dealerships to bring the expertise of their factory-trained technicians to the customer’s preferred location. Technicians can become a mobile repair …

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