Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations aren’t properly documented? Well, failing to document those recommendations can be an expensive mistake – and not just because you miss out on any future …
Category Archives: Blog
Why your Service Department should Provide the Convenience of Pickup & Delivery
I have been studying Amazon and unknown to me, they seem to follow the same principle that I promote to dealers about the convenience of Pickup & Delivery. I call it the Circle of Convenience and Trust. Amazon obsesses about convenience. I am sure some of you suffer from the “brown box syndrome.” A brown …
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Do You Have Amazon Expectations?
https://www.youtube.com/watch?time_continue=2&v=g9e_g6042AM Do You Have Amazon Expectations? Recent Posts
Another Big Disruptor is Joining the Automotive World
As an industry, we’re witnessing the largest shift and money grab in history — from the likes of Carvana, Blinker, and Fair, to the possible entrance of Amazon into car buying. And now, another huge retail company has decided to jump in… but in a way that dealers may be overlooking. Walmart recently launched a …
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Think Efficiency isn’t the Answer? Check out this Story!
According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability lies in efficient vehicle service, and as a result it’s service department is bustling. So, what did they do? The dealership created an assembly line for quick-service that not only allows it to …
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myKaarma Launches Simple Video Walkaround App for Auto Dealer Service Departments
myKaarma, a software company that helps dealerships communicate better with their customers at every stage of the service process, from check-in through payment, today announced the release of a new app feature that enables simple video walkarounds for auto dealer service departments. The video walkaround app feature is the simplest way to record any damage …
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Winning the Retail Game is Getting Harder. Can You Do It?
Do you think retail is changing, or do you believe that continuing to do the same thing will allow you to prosper as you have for decades? Certainly, the auto industry disruptors must be a wake-up call, at the very least. But is it enough of a wakeup call? We’re watching entire industries pretty much …
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When Will the Automotive Industry Become Early Adopters Instead of Followers?
Does anyone remember when some car dealers didn’t think websites were valuable? It really wasn’t that long ago. Now, every car dealer from the largest to the smallest independent has one. Even some manufacturers didn’t feel like they “needed” to own their own name on the Internet. Take the epic battle Nissan had with a …
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No, You’re Not Being Replaced by Robots or AI
One of the most pressing technological and ethical questions across most industries – including automotive – is when Artificial Intelligence (AI) and robots will replace humans. Enter AI, and suddenly everyone thinks of Skynet, from the Terminator! Certainly, humans are afraid of losing their jobs to robots, which are great at repetitive tasks based on …
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myKaarma Raises $15 Million from Kayne Partners to Further Advance Product Development for Auto Dealer Service Departments
myKaarma, the leading communications and payments software provider for automotive dealer service departments, today announced it has received a $15 million investment led by Kayne Partners, the growth private equity group of Kayne Anderson Capital Advisors, L.P., an alternative investment firm managing $26 billion in assets. The investment will be used to accelerate product development …