There are many measures a dealer can apply to claim they have achieved automotive service excellence. Also, there are many industry and OEM awards that enable dealers to make these claims. myKaarma believes only one thing is needed to achieve automotive industry service excellence: Exceptional Interactions. If you can create an Exceptional Interaction with your …
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How do you succeed in an ever-evolving touchless auto service environment? The key is to achieve a flexible, transparent, and convenient customer experience with minimal in-person contact. Here are six things you need to consider in order to implement a successful touchless auto service environment at your dealership. 1. Scheduling A mobile scheduler is key …
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Test your auto dealer appointment scheduler to see how frustrating the experience is for the consumer when it is time to schedule an appointment for dealer service. Today’s environment Sometimes when I look at a dealer’s website I sit back, scratch my head, and wonder if they’ve ever scheduled an appointment for dealer service on …
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Does your customer experience software remove friction from a positive customer experience or add friction for your customers and staff? Most often it is the later, and that is why we see so many software companies come and go in the automotive industry. We have been through a transformation from a dealership-centric focus to one …
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The pandemic created a need for touchless service, and as a result, new standards for customer convenience have emerged that do not appear to be going away. It is clear now that the concept of Pickup & Delivery for car dealer sales and service is here to stay. Pickup & Delivery is not a new …
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When automobiles were first introduced into society, people didn’t know what to think. For the most part, early automobiles were reserved for the wealthy, while everyone else continued their transportation needs with the use of horse and carriage. However, people were very curious about this strange new phenomenon of transportation. So curious, in fact, that …
Continue reading “Welcome to the Circus…See Cars, Elephants and the Wolf Boy!”
Structuring your technician videos makes the process easier and increases acceptance for added services. Many technicians are hesitant to use video as a means to share service recommendations with customers. Some of this fear can be alleviated by following a consistent structure for each technician video produced. Implementing a uniform and consistent order to structure …
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March 20, 2020 Long Beach, CA —March 20, 2020 — myKaarma, the most innovative end-to-end software solution for automotive dealer service departments, today announced that its Pickup & Delivery solution is now offered at no cost to all U.S. and Canadian franchised dealerships until the nation is past the coronavirus pandemic. “In these unprecedented times, one of our …
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SCHEDULE A DEMO Service Cart is a mobile repair recommendation tool for auto dealerships. It is designed to improve customer transparency and convenience by enabling instant approval and feedback from the customer. This results in higher retention, shorter authorization times, a significant lift in repair recommendation acceptance rates and higher customer pay dollars. Service customers …
Mazda has endorsed myKaarma as a Strategic Partner to help Mazda dealers deliver the Ultimate Mazda Experience (UMX) to their customers. myKaarma’s innovative service solutions were chosen based on our ability to help Mazda dealers improve customer trust, provide value for the cost of service, and convenience. Mazda believes that addressing these areas will have …
8980 Perry Hwy
Pittsburgh PA, 15237
Elixir Business Park
2nd Floor, Plot #15A, Sector 127
Noida, U.P. 201301, India
