SCHEDULE A DEMO Service Cart is a mobile repair recommendation tool for auto dealerships. It is designed to improve customer transparency and convenience by enabling instant approval and feedback from the customer. This results in higher retention, shorter authorization times, a significant lift in repair recommendation acceptance rates and higher customer pay dollars. Service customers …
Author Archives: Ron Hollis
myKaarma is a Mazda Strategic Partner
Mazda has endorsed myKaarma as a Strategic Partner to help Mazda dealers deliver the Ultimate Mazda Experience (UMX) to their customers. myKaarma’s innovative service solutions were chosen based on our ability to help Mazda dealers improve customer trust, provide value for the cost of service, and convenience. Mazda believes that addressing these areas will have …
Desktop Easy-Login
Back Overview: Introducing a way to make logging into myKaarma Desktop faster and easier. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Desktop Product Type Desktop Easy-Login / Windows Login Controls Features At the login screen, users will see a check-box to enable Easy-Login, labeled “Remember me on this PC.” Once selected, your myKaarma …
myKaarma Partners with Uber for Business
Auto dealer service departments can now book rides with Uber Integration through the myKaarma platform, offering a convenient transportation option for dealerships and consumers. myKaarma’s Uber integration with the Uber Central API allows dealerships to book Uber rides directly through the myKaarma application with a fully integrated lookup and specify pick up and drop off …
New FastTrack Online Learning Management System Available
Back Product Description New online learning content accessible directly through the “Learn” tab. Intended Recipients New Users Service Advisors Managers New Service Employees Platform Desktop App Product Type Training FastTrack Learning System Get ramped up or refreshed on how to use myKaarma to save time, increase CSI, and CPRO dollars. Features Access by clicking on …
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Want More Service Revenue? Make Technician Videos!
Would you like to hear a ridiculous, unbelievable ROI statement? Well, one luxury brand dealership integrated technician videos into its service processes and, in only seven days, made +$250K in customer pay recommended work revenue. In fact, 80% of all closed repair orders for the week had a technician video sent to the customer. Why …
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Incentivization & Teamwork: The Keys to Increased Profits
Incentivization & teamwork requires some thought to realize profits. Be careful what you incentivize. For example, the used car manager will complain about the cost of reconditioning vehicles because it eats into the potential front-end gross profit they could potentially make– and that’s what their pay plans are based on. Or, the service department is …
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Will Amazon Steal your Tire Sales
Tire sales are one of the staples for service departments, including sales, mounting, balancing and alignments. Tire sales are a price leader for your dealership and a great way to get customers in, providing you the opportunity for additional service work revenue. Well, what if your customers no longer need to buy tires from your …
Why “status-quo” is a mindset that will Kill your Dealership
If you’ve been in the retail automotive industry for any length of time, you’ve seen how a status quo mindset is thought to be the best course of action. With today’s evolving retail world where consumer’s can order oil and battery changes on Amazon, I’m sure there are many more changes that Amazon is hatching …
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BDC Integration to Communications
Back Product Description BDC Integration with myKaarma Communications creates a shared universal inbox at your dealership (myKaarma BDC Inbox), allowing the BDC to handle a variety of appointment communications through multiple channels. Intended Recipients General Managers BDC managers FOD Corporate Management Team Platform Desktop App Product Type BDC/ Communication Full BDC Integration to myKaarma Communications …