Convenience, Convenience, Convenience… you’ve probably heard it your entire automotive service career.  “Convenience is King”, and as long as it is paired with a fair price, it wins every time

When it comes to their vehicles, owners look for reliable and trustworthy companies and representatives to guide them. Providing them with outstanding customer service is one of the major ways

I am sure you all remember my blog post about a $1000 toilet seat, but if you don’t, you can read it here.   So onto what inspired me recently… and

Why is buy-in important when launching a technician video program at your dealership? Automotive Technician Video programs can increase RO value by up to 40%. In addition, they improve trust,

Long Beach, CA – March 25th, 2022 – myKaarma today announced a major investment partnership with H.I.G. Growth Partners (“H.I.G.”).  Founded in 2012, myKaarma is a rapidly growing provider of

Mercedes-Benz Vans introduces “FlexPay” in partnership with myKaarma and Affirm. Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. In partnership with Mercedes-Benz Vans, myKaarma has

Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and

2020 was an unusual year for the auto industry. While it wreaked havoc all around, automotive retail and service shops observed some positive changes too. Most prominently, they noted a

TextDirect users can now capture text messages from customers even when sent to the landline. TextDirect allows auto dealer service departments to receive all text messages sent to the dealership,