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myKaarma Fixed Ops News delivers video content on how dealers across the country are adapting to evolving service industry demands and solutions.
BDCs may come in all sizes, but they’re faced with the same challenges—serving both old and new customers efficiently and ensuring their satisfaction. The Keyes Family of Dealerships, part of the Lithia Automotive Group, operates a BDC with about thirty agents managing nine stores in Los Angeles. They’ve found a solution that helps ensure EVERY customer feels like they matter.
Customer service interaction with your dealership does not always follow fixed journies. Dealers need to evolve and adapt to changes in customer expectations and adjust internal processes.
Change is inevitable, and dealers need to keep up with technology to best meet and exceed the demands and expectations of customers. Integration is key for any dealer technology toolset.
Customers expect convenience, and if they can manage their interaction with your dealership from a smartphone, you are on your way to meeting their expectations.
Paying for service at a dealership used to mean cash, credit, or check. But the world has changed, and customers demand solutions that offer flexibility, convenience, and security. Can any one tool do the job?
In a busy dealership like Mercedes-Benz of Los Angeles, the BDC is faced with the overwhelming task of serving new customers, meeting the needs of existing customers, answering routine status calls, and responding efficiently and professionally to everyone. In this episode, we look at one solution that helps customers feel they’re #1 each time they call the dealership.
At BMW of Peabody, Massachusetts, educating customers about their service needs is a priority. To customers and technicians alike, offering inspection videos was a natural addition. But first, the staff had to be educated.
How can a dealership service department get staff “buy-in” for new software solutions? At Balise Lexus in Springfield, Massachusetts, there’s a collaborative spirit that brings together service managers, service advisors, and technicians to build trust and service customers effectively.
Ready to see how myKaarma can help your dealership adapt to evolving service industry demands?
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