myKaarma Fixed Ops News delivers video content on how dealers across the country are adapting to evolving service industry demands and solutions.
How can a dealership service department get staff “buy-in” for new software solutions? At Belise Lexus in Springfield, Massachusetts, there’s a collaborative spirit that brings together service managers, service advisors, and technicians to build trust and service customers effectively.
At BMW of Peabody, Massachusetts, educating customers about their service needs is a priority. To customers and technicians alike, offering inspection videos was a natural addition. But first, the staff had to be educated.
In a busy dealership like Mercedes-Benz of Los Angeles, the BDC is faced with the overwhelming task of serving new customers, meeting the needs of existing customers, answering routine status calls, and responding efficiently and professionally to everyone. In this episode, we look at one solution that helps customers feel they’re #1 each time they call the dealership.
Paying for service at a dealership used to mean cash, credit, or check. But the world has changed, and customers demand solutions that offer flexibility, convenience, and security. Can any one tool do the job?
Customers expect convenience, and if they can manage their interaction with your dealership from a smartphone, you are on your way to meeting their expectations.
Ready to see how myKaarma can help your dealership adapt to evolving service industry demands?