myKaarma Fixed Ops News delivers video content on how dealers across the country are adapting to evolving service industry demands and solutions.

It's Not About Us...It's About You!

Pickup & Delivery—the Ultimate in Convenience

Just a few short years ago, a concept like “Pickup and Delivery” was far from the mainstream. But suddenly, what was once a convenience became a necessity for every dealership, and myKaarma was ready. We didn’t need a crystal ball to see the future…just an eye toward efficiency—and our ear to the ground! 

Even in a Group BDC, Every Customer Can Feel Valued

BDCs may come in all sizes, but they’re faced with the same challenges—serving both old and new customers efficiently and ensuring their satisfaction. The Keyes Family of Dealerships, part of the Lithia Automotive Group, operates a BDC with about thirty agents managing nine stores in Los Angeles. They’ve found a solution that helps ensure EVERY customer feels like they matter.

WINNERS - Tech Video Shootout

Congratulations winners! Here are the highlights for our tech video winners and some unique special category performances. Follow us on Facebook and LinkedIn to watch for each winner’s complete video. They will post prior to NADA 2024.

Automotive Service - Not a Fixed Journey

Customer service interaction with your dealership does not always follow fixed journeys. Dealers need to evolve and adapt to changes in customer expectations and adjust internal processes.  

Customized Tools - Keeping up with technology

Change is inevitable, and dealers need to keep up with technology to best meet and exceed the demands and expectations of customers. Integration is key for any dealer technology toolset.

Multipoint Inspection Videos - digitized MPI forms are not enough

Customers expect convenience, and if they can manage their interaction with your dealership from a smartphone, you are on your way to meeting their expectations.

Keeping up with advanced payment processing trends

Paying for service at a dealership used to mean cash, credit, or check. But the world has changed, and customers demand solutions that offer flexibility, convenience, and security. Can any one tool do the job?

BDC efficiency tools make every customer #1

In a busy dealership like Mercedes-Benz of Los Angeles, the BDC is faced with the overwhelming task of serving new customers, meeting the needs of existing customers, answering routine status calls, and responding efficiently and professionally to everyone. In this episode, we look at one solution that helps customers feel they’re #1 each time they call the dealership.

Make educating customers about service needs a priority

At BMW of Peabody, Massachusetts, educating customers about their service needs is a priority. To customers and technicians alike, offering inspection videos was a natural addition. But first, the staff had to be educated.

How to gain buy-in for new software solutions

How can a dealership service department get staff “buy-in” for new software solutions? At Balise Lexus in Springfield, Massachusetts, there’s a collaborative spirit that brings together service managers, service advisors, and technicians to build trust and service customers effectively.

Adapt with myKaarma

Ready to see how myKaarma  can help your dealership adapt to evolving service industry demands?