myKaarma Fixed Ops News delivers video content on how dealers across the country are adapting to evolving service industry demands and solutions.

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How to gain buy-in for new software solutions

How can a dealership service department get staff “buy-in” for new software solutions? At Belise Lexus in Springfield, Massachusetts, there’s a collaborative spirit that brings together service managers, service advisors, and technicians to build trust and service customers effectively.


Make educating customers about service needs a priority

At BMW of Peabody, Massachusetts, educating customers about their service needs is a priority. To customers and technicians alike, offering inspection videos was a natural addition. But first, the staff had to be educated.


BDC efficiency tools make every customer #1

In a busy dealership like Mercedes-Benz of Los Angeles, the BDC is faced with the overwhelming task of serving new customers, meeting the needs of existing customers, answering routine status calls, and responding efficiently and professionally to everyone. In this episode, we look at one solution that helps customers feel they’re #1 each time they call the dealership.


Keeping up with advanced payment processing trends

Paying for service at a dealership used to mean cash, credit, or check. But the world has changed, and customers demand solutions that offer flexibility, convenience, and security. Can any one tool do the job?


Multipoint Inspection Videos - digitized MPI forms are not enough

Customers expect convenience, and if they can manage their interaction with your dealership from a smartphone, you are on your way to meeting their expectations.


Adapt with myKaarma

Ready to see how myKaarma  can help your dealership adapt to evolving service industry demands?