Author Archives: Ron Hollis

Back in the early 1990s, the Internet was in its infancy. As a new phenomenon, not every business was sold on its benefits, or even why they should use it. This posed a problem for Cisco, a company whose main product at the time was routers. Cisco needed to prove that, not only would the Internet …

Continue reading “Wi-Fi is Like Water: You Need Plenty of it and here’s how to do it!”

Have any of you had success with QR Code technology? By some reports they are making a comeback. But, on the other side of the coin, on an episode of Shark Tank late last year, renowned venture investor Chris Sacca commented that QR codes are “the herpes of mobile technology.” Yes, pretty harsh, but his words, …

Continue reading “QR Codes: A Technology Asset or Failure?”

Auto industry change is upon us with self-driving cars, companies such as Uber entering the field, and the decline of oil-dependent vehicles. To that point, I am sure many of you are familiar with the shocking stories and downfalls of three highly successful companies: Blockbuster, Kodak and Xerox. So, what lessons about auto industry change …

Continue reading “Auto Industry Change: Great Lessons from Historical Mistakes”

In my recent travels I went to Tokyo and Kyoto in Japan. A few things struck me: just how space efficient and clean everything was. I visited the famous Tsukuji wholesale fish market. To my surprise, there was no smell of fish. The local sushi restaurant (where I lined up at 4 am for the …

Continue reading “What can we learn from a $1000 Toilet Seat?”

Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the most substantial brick and mortar chains, including Wal-Mart, Costco, Best Buy, Office Depot and several major grocery store chains. Adding options that increase customer convenience …

Continue reading “Expand Service Department Reach & Volume with Customer Convenience, Transparency & Feedback”

For today’s consumers, saving time is the ultimate commodity. No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling the kids to soccer practice, or running a bunch of errands, when it comes to fitting vehicle service into their busy schedule it is often …

Continue reading “When It Comes to Saving Time During Auto Service: The Sky is NOT the Limit”

Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations aren’t properly documented? Well, failing to document those recommendations can be an expensive mistake – and not just because you miss out on any future …

Continue reading “Is $7.5 Million Worth a Process Change?”

I have been studying Amazon and unknown to me, they seem to follow the same principle that I promote to dealers about the convenience of Pickup & Delivery. I call it the Circle of Convenience and Trust. Amazon obsesses about convenience. I am sure some of you suffer from the “brown box syndrome.” A brown …

Continue reading “Why your Service Department should Provide the Convenience of Pickup & Delivery”