Test your auto dealer appointment scheduler to see how frustrating the experience is for the consumer when it is time to schedule an appointment for dealer service. Today’s environment Sometimes when I look at a dealer’s website I sit back, scratch my head, and wonder if they’ve ever scheduled an appointment for dealer service on …
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Does your customer experience software remove friction from a positive customer experience or add friction for your customers and staff? Most often it is the later, and that is why we see so many software companies come and go in the automotive industry. We have been through a transformation from a dealership-centric focus to one …
Continue reading “Customer Experience Software: Remove Service Drive Friction”
The pandemic created a need for touchless service, and as a result, new standards for customer convenience have emerged that do not appear to be going away. It is clear now that the concept of Pickup & Delivery for car dealer sales and service is here to stay. Pickup & Delivery is not a new …
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Back Overview: Capture credit card information to enable loaner fee collection, and store customer payment information securely for future use. The Logitrac and myKaarma partnership adds value: Easily collect loaner vehicle fees Securely store customer payment information for quick transactions Accounting reconciliation is made easy with integration into myKaarma’s payment report Intended Recipients OEMs Dealer …
When automobiles were first introduced into society, people didn’t know what to think. For the most part, early automobiles were reserved for the wealthy, while everyone else continued their transportation needs with the use of horse and carriage. However, people were very curious about this strange new phenomenon of transportation. So curious, in fact, that …
Continue reading “Welcome to the Circus…See Cars, Elephants and the Wolf Boy!”
Back Overview: Now easily integrate TraXtion inspection tools, TreadSpec and GrooveGlove, to communicate inspection results to customers. Eliminate inconsistencies in delivering inspection results to customers while increasing alignment and tire sales through automatic delivery of inspection results. Intended Recipients OEMs Dealer Groups Dealerships Customers Platform myKaarma Desktop Mobile Communications Product Type Desktop Mobile Communications TraXtion …
Back Overview: New Custom Cohorts for Insights Reporting feature added for comparison analysis Set up your own Custom Cohorts for Insights Reporting and compare your performance to other dealers, or within a defined group of your choice. Intended Recipients Dealerships Dealer Groups OEMs Platform myKaarma Desktop Product Type Reporting Insights Reporting Features Custom Cohorts gives …
Back Overview: The accuracy of the ‘Waiting for Response’ filter in the Messaging tab has been improved by using Artificial Intelligence to better filter out the messages that do not actually warrant a response. Intended Recipients Service Managers Service Advisors Technicians Platform myKaarma Product Type Communications Waiting for Response Changes The accuracy of the …
Structuring your technician videos makes the process easier and increases acceptance for added services. Many technicians are hesitant to use video as a means to share service recommendations with customers. Some of this fear can be alleviated by following a consistent structure for each technician video produced. Implementing a uniform and consistent order to structure …
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Long Beach, CA —March 20, 2020 — myKaarma, the most innovative end-to-end software solution for automotive dealer service departments, today announced that its Pickup & Delivery solution is now offered at no cost to all U.S. and Canadian franchised dealerships until the nation is past the coronavirus pandemic. “In these unprecedented times, one of our first responsibilities is …
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8980 Perry Hwy
Pittsburgh PA, 15237
Add India Tower, 6A
10th Floor, Plot #A, Sector 125
Noida, U.P. 201303, India
290 King Street E
Kitchener, ON, N2G2L3, Canada
Take payments during outages
