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Group Level Insights View

Back Overview: New Group Level – Multi-Dealer level reporting More than one dealer’s data in one report view The leaderboard section shows at a glance which dealerships are performing well and which are not New KPIs provided like Effective Labor Rate, Total Opt Outs, Avg RO Open Time Compare previous month or last year same …

Set up Work-From-Home for BDC

Back Overview: As a manager, if you would like to set up working remotely for your BDC team, follow these simple steps. By doing this, you will be able to route all inbound AND outbound calls through the myKaarma system to their preferred phone number. Intended Recipients Dealer Groups Dealerships Platform myKaarma Desktop Product Type …

Vehicle Recall by VIN

Back Overview: Access vehicle recalls by VIN when customers schedule appointments Access Recall Campaign data from myKaarma Scheduler RecallMasters supports nearly every make Customize your configuration to choose data pushed to your DMS Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop Status: General Availability Vehicle Recall by VIN – Data Available NHTSA …

Updated Reporting for Appointment Dashboard

Back Overview: New Appointment Dashboard Reporting Features for better detail Added Online Scheduler and DMS appointment data Ability to choose future dates Better UI for sorting by ‘Created Date’ or ‘Scheduled Date’ New charts to analyze show rates Appointment Creator option added to advanced search Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type …

ServiceCart Declined Services

Back Overview: Easily identify customers who declined services and reach out to them to earn their business again with a return visit to your dealership. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications ServiceCart Declined Services ServiceCart Declined Services are an easy way to capture and communicate with customers who have declined service in …

New ServiceCart Features Save Time

Back Overview: New Innovative ServiceCart Video MPI Features Save Time CartSync Device Sharing Workflow Builder Pricing Calculator Shared Simultaneous Access Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop, Mobile, APP New Features Save Time CartSync – QR codes in the desktop inspection make it easy to scan with your mobile device and get directly …

New Pickup & Delivery Reporting Dashboard

Back Overview: New Pickup & Delivery Reporting Dashboard Our new Pickup & Delivery dashboard has three views to monitor your usage: 1. Order Creator View2. Trip Creator View3. Driver View These three combined dashboard reports give a holistic view of the dealership’s Pickup & Delivery usage. They also include drill-down functionality. Intended Recipients Dealerships Dealer …

Email Signature and Send Later

Back Overview: Add your email signature and schedule your email to send at the time it will be most effective. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Email Signature and Send Later Benefits Email Signature and Send Later functionality: Add your personalized signature to emails Schedule emails for sending at a later date …

Notifier Tabs

Back Overview: The addition of Notifier Tabs improves the in-app user experience by allowing the dealer to filter notifier messages. Stop being distracted by notices that do not matter to you. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Notifier Tabs Separate Notifications Benefits Notifier changes: New tabs within the notifier separate out your …

Customer Thread: User & Group Subscriptions

Back Overview: The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Subscribe Groups to Customer Threads Benefits Customer thread subscription changes: More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately …