New integration with ProfitNet, Axalta’s Collision Shop Management System, enables near-instantaneous communication between body shops and their customers Today we announced our integration with ProfitNet, Axalta’s Collision Shop Management System. ProfitNet streamlines shop operations, improves business performance, and enhances body shop bottom lines. Body shops have unique challenges when it comes to collecting information from …
Author Archives: Ron Hollis
New Report Filters For Insights Reporting
Back Overview: New Report Filters for Insights Reporting Dealership service departments often have internal needs to filter reports to suit individual departments. There is also often the need to report based on Brand when multiple brands share the same DMS under a single rooftop. Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Reporting …
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TSD Integration
Back Overview: TSD Mobility Solutions integration with myKaarma allows for the ability to book loaner car reservations from within the myKaarma desktop and push to TSD. This integration works with myKaarma Pickup & Delivery and Scheduler modules. When using myKaarma to book a Pickup & Delivery and Scheduler appointment, the reservation will be booked in …
Car Dealership Profit Margins: 5 Secret Drains
Car dealership profit margins are a constant concern among dealers, but even more so while trying to navigate the new normal created by the pandemic. Knowing where to focus, and which potential drains on profit to plug, can make or break dealership profitability numbers. Like any business, car dealerships can’t exist if they are not …
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Mobile-First: The Only Way to Talk to Customers
I was getting ready to write a blog about “Mobile-First,” because I had a hunch that mobile phones are everywhere. Well, I cannot claim it is a hunch any longer because when you look around everybody has a mobile phone and more specifically a smartphone. So, I started doing some research and the data blew …
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Secure Vault
Back Overview: Secure Vault is a secure digital storage solution for sensitive customer documents Documents uploaded by a customer are encrypted and backed up automatically while maintaining history. The current phase of Secure Vault is limited to customer Drivers License, Insurance, and a pre-auth using their Credit Card information. Intended Recipients OEMs Dealer Groups Dealerships …
myKaarma Becomes a Worldpay Integrated Partner
Worldpay is an industry giant processing over 40B payment transactions annually – A Worldpay Integrated Partnership further boosts myKaarma payment capabilities myKaarma is now a Worldpay Integrated Partner. Worldpay from FIS, a financial technology leader FIS® (NYSE: FIS) processes over $40 billion in annual transactions for more than a million merchants worldwide. This integration further …
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Shut Down the Chat Boxes on your Website
Today’s Environment Do you ever get fed up with the chatbots that keep appearing on websites even after you have shut them down? Well, many websites could use some chatbot best practices! That is just one of several things that need to be fixed on dealer websites to improve the consumer experience. Have you tried …
Automotive Service Excellence and Exceptional Interactions
There are many measures a dealer can apply to claim they have achieved automotive service excellence. Also, there are many industry and OEM awards that enable dealers to make these claims. myKaarma believes only one thing is needed to achieve automotive industry service excellence: Exceptional Interactions. If you can create an Exceptional Interaction with your …
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Touchless Service, What Auto Dealers Need to Consider
How do you succeed in an ever-evolving touchless auto service environment? The key is to achieve a flexible, transparent, and convenient customer experience with minimal in-person contact. Here are six things you need to consider in order to implement a successful touchless auto service environment at your dealership. 1. Scheduling A mobile scheduler is key …
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