How many software systems are needed to manage and communicate with one service customer from RO inception to close?
Consider how much time is spent logging into various systems just to manage communications with service customers. In today’s digital no-touch world, customers expect real-time responses to their requests. They need Welcome, Status, Car Ready, Pay Here Texts to become satisfied returning customers. They expect you to back up those texts with email and phone calls too.
You have to also consider monitoring messages left, completing parts orders, internal communication between technician and service drive, as well as completing MPI and video walkaround tools that monitor tire wear and vehicle damage.
How many systems does a dealer need to accomplish this? How many tools does a Service Manager need to log into, monitor, and manage to get answers quickly and respond to customers? Too many… is often the case at many dealerships. Too many systems and tools cause extra work that is required to get the basic work completed in a profitable manner.
If you could speed up this process and integrate all these tools, how many more ROs per day could a dealer process, how much more profit would that generate in a month… in a year?