Back Overview: New Appointment Dashboard Reporting Features for better detail Added Online Scheduler and DMS appointment data Ability to choose future dates Better UI for sorting by ‘Created Date’ or ‘Scheduled Date’ New charts to analyze show rates Appointment Creator option added to advanced search Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type …
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Back Overview: Easily identify customers who declined services and reach out to them to earn their business again with a return visit to your dealership. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications ServiceCart Declined Services ServiceCart Declined Services are an easy way to capture and communicate with customers who have declined service in …
Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and multi-point inspection platform. As part of the acquisition, PocketExpert’s 550 customers will join the myKaarma family with opportunities to leverage myKaarma’s end-to-end offerings which include …
2020 was an unusual year for the auto industry. While it wreaked havoc all around, automotive retail and service shops observed some positive changes too. Most prominently, they noted a significant uptick in the customer satisfaction index (CSI). According to a 2021 study by J.D. Power, auto dealerships saw overall satisfaction scores increase to 847 …
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TextDirect users can now capture text messages from customers even when sent to the landline. TextDirect allows auto dealer service departments to receive all text messages sent to the dealership, even if to the landline. It enables dealerships to capture an additional 50-100 customer interactions per month. “Our research shows that 150 million texts are …
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Back Overview: New Innovative ServiceCart Video MPI Features Save Time CartSync Device Sharing Workflow Builder Pricing Calculator Shared Simultaneous Access Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop, Mobile, APP New Features Save Time CartSync – QR codes in the desktop inspection make it easy to scan with your mobile device and get directly …
Back Overview: New Pickup & Delivery Reporting Dashboard Our new Pickup & Delivery dashboard has three views to monitor your usage: 1. Order Creator View2. Trip Creator View3. Driver View These three combined dashboard reports give a holistic view of the dealership’s Pickup & Delivery usage. They also include drill-down functionality. Intended Recipients Dealerships Dealer …
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myKaarma’s Mobile Service Software for Auto Dealers Helps Bring Vehicle Service to the Customer’s Preferred Location, and it also opens up the service drive for larger repairs, driving profit even further. myKaarma’s Mobile Service software enables dealerships to bring the expertise of their factory-trained technicians to the customer’s preferred location. Technicians can become a mobile repair …
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Back Overview: Add your email signature and schedule your email to send at the time it will be most effective. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Email Signature and Send Later Benefits Email Signature and Send Later functionality: Add your personalized signature to emails Schedule emails for sending at a later date …
Back Overview: The addition of Notifier Tabs improves the in-app user experience by allowing the dealer to filter notifier messages. Stop being distracted by notices that do not matter to you. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Notifier Tabs Separate Notifications Benefits Notifier changes: New tabs within the notifier separate out your …
8980 Perry Hwy
Pittsburgh PA, 15237
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290 King Street E
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