Back Overview: The addition of Notifier Tabs improves the in-app user experience by allowing the dealer to filter notifier messages. Stop being distracted by notices that do not matter to you. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Notifier Tabs Separate Notifications Benefits Notifier changes: New tabs within the notifier separate out your …
Author Archives: Ron Hollis
Customer Thread: User & Group Subscriptions
Back Overview: The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Subscribe Groups to Customer Threads Benefits Customer thread subscription changes: More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately …
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Winning In A Touchless Environment
Auto dealers are justifiably worried about how latest surge in pandemic will affect service business; this guide helps answer what can be done about it. “Winning in a Touchless Environment,” is a complete technology and process guide to offering a touchless vehicle service experience as the key to thriving in the current environment. According to …
Parts Integration
Back Overview: Parts department users had to pull parts invoices in myKaarma from the DMS by keying in a parts invoice numbers and amounts manually. They had to download the invoice from DMS and send payment requests to the customer with the attached invoice. This took extra time and was prone to error. Our new …
Sentiment Analysis
Back Overview: We have a New Sentiment Analysis Feature in myKaarma. Intended Recipients Service Managers Service Advisors Platform myKaarma Desktop Product Type Desktop, APP Sentiment Analysis Features This new feature will use automation to detect when a customer is upset and escalate that thread as needed so it can be handled promptly and adequately. There …
myKaarma Partners with CardConnect
Simplify the way you accept and manage credit cards payments myKaarma has partnered with CardConnect to provide our customers with a fully integrated payment solution that will allow you to streamline the way you do business. This new offering brings simple, secure, and affordable processing so that you can run your business more efficiently and …
Hunter Integration
Back Overview: Our integration with Hunter inspections allows myKaarma dealers to pull Hunter inspection reports and deliver them directly to their customers. Without the integration, dealers had no easy way to communicate inspection reports to the customer, which would delay the information and customer decisions to perform any recommended tire service. Not compatible with myKaarma …
Mobile Service
Back Overview: The myKaarma Mobile Service solution assists dealers in providing service at the customer’s preferred location. Dealerships do not need more space for service bays. Instead, they can take small services offsite, reserving the service bays for larger repairs. Dealers can also hire junior technicians to take on smaller mobile service needs, allowing dealers …
Reynolds Appointment Integration
Back Overview: Now Reynolds ERA and POWER Dealers can schedule service appointments in Reynolds or in myKaarma and the data can be pushed or pulled into both systems. With this new integration, all myKaarma web and desktop appointments will be pushed to the DMS in real-time. Also, all DMS appointments will be pulled into myKaarma …
TextDirect
Back Overview: TextDirect allows you to receive any and all text messages sent to *any number* at your Dealership. 150 million texts are sent to landlines every day and are unread. Your business can’t afford to miss any possible lead or customer interaction. Enable your landlines to receive text messages and empower your employees to …