Customer Thread: User & Group Subscriptions

February 2, 2021

Overview:

The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier.

Intended Recipients

Platform

myKaarma Desktop

Product Type

Communications

Subscribe Groups to Customer Threads

Benefits

Customer thread subscription changes:

  • More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately along with the “group” user.
  • Now, only the group will need to be subscribed and all current users in the group will be automatically subscribed to all the customer threads that the group is subscribed to.
  • Any changes to users in the group will automatically update the group subscriptions to customer threads.

Status: Alpha

customer thread subscriptions

For more information