Customer Thread: User & Group Subscriptions

February 2, 2021


The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier.

Intended Recipients


myKaarma Desktop

Product Type


Subscribe Groups to Customer Threads


Customer thread subscription changes:

  • More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately along with the “group” user.
  • Now, only the group will need to be subscribed and all current users in the group will be automatically subscribed to all the customer threads that the group is subscribed to.
  • Any changes to users in the group will automatically update the group subscriptions to customer threads.

Status: Alpha

customer thread subscriptions

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