The customer thread user subscription interface enhancement improves the in-app user experience and makes managing customer interactions easier.
Intended Recipients
Dealerships
Platform
myKaarma Desktop
Product Type
Communications
Subscribe Groups to Customer Threads
Benefits
Customer thread subscription changes:
More cleanly subscribe a group to a customer thread. In the past, users were subscribed separately along with the “group” user.
Now, only the group will need to be subscribed and all current users in the group will be automatically subscribed to all the customer threads that the group is subscribed to.
Any changes to users in the group will automatically update the group subscriptions to customer threads.
