I have been studying Amazon and unknown to me, they seem to follow the same principle that I promote to dealers about the convenience of Pickup & Delivery. I call it the Circle of Convenience and Trust. Amazon obsesses about convenience. I am sure some of you suffer from the “brown box syndrome.” A brown …
Continue reading “Why your Service Department should Provide the Convenience of Pickup & Delivery”
https://www.youtube.com/watch?time_continue=2&v=g9e_g6042AM Do You Have Amazon Expectations? Recent Posts
As an industry, we’re witnessing the largest shift and money grab in history — from the likes of Carvana, Blinker, and Fair, to the possible entrance of Amazon into car buying. And now, another huge retail company has decided to jump in… but in a way that dealers may be overlooking. Walmart recently launched a …
Continue reading “Another Big Disruptor is Joining the Automotive World”
Back Product Description Digitally deposit and guarantee (personal and business) checks through myKaarma Intended Recipients Service Managers Service Directors Parts Managers Cashiers Platform Desktop-only integration with Payments products Product Type Payments Simplify fraud protection for taking checks Why use different software tools to protect against check fraud when you can use myKaarma’s integration with CrossCheck. …
According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability lies in efficient vehicle service, and as a result it’s service department is bustling. So, what did they do? The dealership created an assembly line for quick-service that not only allows it to …
Continue reading “Think Efficiency isn’t the Answer? Check out this Story!”
myKaarma, a software company that helps dealerships communicate better with their customers at every stage of the service process, from check-in through payment, today announced the release of a new app feature that enables simple video walkarounds for auto dealer service departments. The video walkaround app feature is the simplest way to record any damage …
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Do you think retail is changing, or do you believe that continuing to do the same thing will allow you to prosper as you have for decades? Certainly, the auto industry disruptors must be a wake-up call, at the very least. But is it enough of a wakeup call? We’re watching entire industries pretty much …
Continue reading “Winning the Retail Game is Getting Harder. Can You Do It?”
Does anyone remember when some car dealers didn’t think websites were valuable? It really wasn’t that long ago. Now, every car dealer from the largest to the smallest independent has one. Even some manufacturers didn’t feel like they “needed” to own their own name on the Internet. Take the epic battle Nissan had with a …
Continue reading “When Will the Automotive Industry Become Early Adopters Instead of Followers?”
One of the most pressing technological and ethical questions across most industries – including automotive – is when Artificial Intelligence (AI) and robots will replace humans. Enter AI, and suddenly everyone thinks of Skynet, from the Terminator! Certainly, humans are afraid of losing their jobs to robots, which are great at repetitive tasks based on …
Continue reading “No, You’re Not Being Replaced by Robots or AI”
Back Overview: Introducing a new way to allow customers to opt-in and opt-out using myKaarma texting! Also, capture customer INTENT, not just keywords! Don’t miss an opt-out because the customer didn’t follow instructions and send the proper opt-out KEYWORD. Intended Recipients Service Managers GMs Fixed Ops Directors Service Managers Service Advisors Technicians Platform myKaarma Product …
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