There are many measures a dealer can apply to claim they have achieved automotive service excellence.  Also, there are many industry and OEM awards that enable dealers to make these

How do you succeed in an ever-evolving touchless auto service environment? The key is to achieve a flexible, transparent, and convenient customer experience with minimal in-person contact. Here are six

Test your auto dealer appointment scheduler to see how frustrating the experience is for the consumer when it is time to schedule an appointment for dealer service. Today’s environment Sometimes

Does your customer experience software remove friction from a positive customer experience or add friction for your customers and staff? Most often it is the later, and that is why

The pandemic created a need for touchless service, and as a result, new standards for customer convenience have emerged that do not appear to be going away. It is clear

When automobiles were first introduced into society, people didn’t know what to think. For the most part, early automobiles were reserved for the wealthy, while everyone else continued their transportation

Structuring your technician videos makes the process easier and increases acceptance for added services. Many technicians are hesitant to use video as a means to share service recommendations with customers. 

Long Beach, CA —March 20, 2020 — myKaarma, the most innovative end-to-end software solution for automotive dealer service departments, today announced that its Pickup & Delivery solution is now offered at no cost

SCHEDULE A DEMO Service Cart is a mobile repair recommendation tool for auto dealerships.  It is designed to improve customer transparency and convenience by enabling instant approval and feedback from