Auto industry change is upon us with self-driving cars, companies such as Uber entering the field, and the decline of oil-dependent vehicles. To that point, I am sure many of

In my recent travels I went to Tokyo and Kyoto in Japan. A few things struck me: just how space efficient and clean everything was. I visited the famous Tsukuji

Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the

For today’s consumers, saving time is the ultimate commodity. No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling

Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations

I have been studying Amazon and unknown to me, they seem to follow the same principle that I promote to dealers about the convenience of Pickup & Delivery. I call

As an industry, we’re witnessing the largest shift and money grab in history — from the likes of Carvana, Blinker, and Fair, to the possible entrance of Amazon into car