Tire sales are one of the staples for service departments, including sales, mounting, balancing and alignments. Tire sales are a price leader for your dealership and a great way to get customers in, providing you the opportunity for additional service work revenue. Well, what if your customers no longer need to buy tires from your …
Category Archives: Blog
Why “status-quo” is a mindset that will Kill your Dealership
If you’ve been in the retail automotive industry for any length of time, you’ve seen how a status quo mindset is thought to be the best course of action. With today’s evolving retail world where consumer’s can order oil and battery changes on Amazon, I’m sure there are many more changes that Amazon is hatching …
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Wi-Fi is Like Water: You Need Plenty of it and here’s how to do it!
Back in the early 1990s, the Internet was in its infancy. As a new phenomenon, not every business was sold on its benefits, or even why they should use it. This posed a problem for Cisco, a company whose main product at the time was routers. Cisco needed to prove that, not only would the Internet …
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QR Codes: A Technology Asset or Failure?
Have any of you had success with QR Code technology? By some reports they are making a comeback. But, on the other side of the coin, on an episode of Shark Tank late last year, renowned venture investor Chris Sacca commented that QR codes are “the herpes of mobile technology.” Yes, pretty harsh, but his words, …
myKaarma to launch service@home™ at 2019 NADA Show
myKaarma announces software that helps dealerships communicate better with their customers at every stage of the service process, right from check-in through to payment, today announced the launch of service@home™, which helps auto dealers deliver exceptional customer service to anyone unable to visit the dealership for their service needs. myKaarma’s service@home™ extends its products capabilities …
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Auto Industry Change: Great Lessons from Historical Mistakes
Auto industry change is upon us with self-driving cars, companies such as Uber entering the field, and the decline of oil-dependent vehicles. To that point, I am sure many of you are familiar with the shocking stories and downfalls of three highly successful companies: Blockbuster, Kodak and Xerox. So, what lessons about auto industry change …
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myKaarma’s Ujj Nath Presented with Indian Institute of Technology – BHU 2018-19 Jury’s Special Award
LONG BEACH, California – May 22, 2018 – —myKaarma, the leading communications and payments software provider for automotive dealer service departments, today announced that Ujj Nath, myKaarma Chairman and CEO, recently received the Indian Institute of Technology (IIT BHU) Jury’s Special Award for the year 2018-19, in recognition of his outstanding contributions. As a graduate …
What can we learn from a $1000 Toilet Seat?
In my recent travels I went to Tokyo and Kyoto in Japan. A few things struck me: just how space efficient and clean everything was. I visited the famous Tsukuji wholesale fish market. To my surprise, there was no smell of fish. The local sushi restaurant (where I lined up at 4 am for the …
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Expand Service Department Reach & Volume with Customer Convenience, Transparency & Feedback
Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the most substantial brick and mortar chains, including Wal-Mart, Costco, Best Buy, Office Depot and several major grocery store chains. Adding options that increase customer convenience …
When It Comes to Saving Time During Auto Service: The Sky is NOT the Limit
For today’s consumers, saving time is the ultimate commodity. No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling the kids to soccer practice, or running a bunch of errands, when it comes to fitting vehicle service into their busy schedule it is often …
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