Back Overview: Access vehicle recalls by VIN when customers schedule appointments Access Recall Campaign data from myKaarma Scheduler RecallMasters supports nearly every make Customize your configuration to choose data pushed to your DMS Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop Status: General Availability Vehicle Recall by VIN – Data Available NHTSA …
Author Archives: Ron Hollis
Updated Reporting for Appointment Dashboard
Back Overview: New Appointment Dashboard Reporting Features for better detail Added Online Scheduler and DMS appointment data Ability to choose future dates Better UI for sorting by ‘Created Date’ or ‘Scheduled Date’ New charts to analyze show rates Appointment Creator option added to advanced search Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type …
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ServiceCart Declined Services
Back Overview: Easily identify customers who declined services and reach out to them to earn their business again with a return visit to your dealership. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications ServiceCart Declined Services ServiceCart Declined Services are an easy way to capture and communicate with customers who have declined service in …
myKaarma Acquires PocketExpert
Acquisition increases myKaarma customer count by 550 dealerships myKaarma, the leading customer interaction management software solution for automotive dealerships, has acquired PocketExpert, a quickly growing dealership communication, online payments, and multi-point inspection platform. As part of the acquisition, PocketExpert’s 550 customers will join the myKaarma family with opportunities to leverage myKaarma’s end-to-end offerings which include …
Customer Satisfaction Benefits for Auto OEMs and Their Dealers
2020 was an unusual year for the auto industry. While it wreaked havoc all around, automotive retail and service shops observed some positive changes too. Most prominently, they noted a significant uptick in the customer satisfaction index (CSI). According to a 2021 study by J.D. Power, auto dealerships saw overall satisfaction scores increase to 847 …
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Service Departments Capture Text Messages Sent to Landline with TextDirect
TextDirect users can now capture text messages from customers even when sent to the landline. TextDirect allows auto dealer service departments to receive all text messages sent to the dealership, even if to the landline. It enables dealerships to capture an additional 50-100 customer interactions per month. “Our research shows that 150 million texts are …
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New ServiceCart Features Save Time
Back Overview: New Innovative ServiceCart Video MPI Features Save Time CartSync Device Sharing Workflow Builder Pricing Calculator Shared Simultaneous Access Intended Recipients Dealerships Dealer Groups Platform myKaarma Desktop Product Type Desktop, Mobile, APP New Features Save Time CartSync – QR codes in the desktop inspection make it easy to scan with your mobile device and get directly …
New Pickup & Delivery Reporting Dashboard
Back Overview: New Pickup & Delivery Reporting Dashboard Our new Pickup & Delivery dashboard has three views to monitor your usage: 1. Order Creator View2. Trip Creator View3. Driver View These three combined dashboard reports give a holistic view of the dealership’s Pickup & Delivery usage. They also include drill-down functionality. Intended Recipients Dealerships Dealer …
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Mobile Service Software Brings Vehicle Service to Customers
myKaarma’s Mobile Service Software for Auto Dealers Helps Bring Vehicle Service to the Customer’s Preferred Location, and it also opens up the service drive for larger repairs, driving profit even further. myKaarma’s Mobile Service software enables dealerships to bring the expertise of their factory-trained technicians to the customer’s preferred location. Technicians can become a mobile repair …
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Email Signature and Send Later
Back Overview: Add your email signature and schedule your email to send at the time it will be most effective. Intended Recipients Dealerships Platform myKaarma Desktop Product Type Communications Email Signature and Send Later Benefits Email Signature and Send Later functionality: Add your personalized signature to emails Schedule emails for sending at a later date …