AI Lead Management for service growth
Intelligent booking that understands customer questions, knows about their vehicle, and can schedule service 24/7 with follow-ups for declined service, warranty repairs, and more
AI Lead Management Preferred Partner
Co-Op Eligible
Create more service leads and capture more business
myKaarma includes AI where it counts to help your customers schedule service and stay up to date on their appointments. Our scheduling and pre-diagnosis features integrate with your DMS to book the right repairs while keeping your service lane moving.
Keep your service customers coming back with automated outreach for warranty updates, recommended service and declined service follow-ups.
Service Concierge
AI-powered service assistant that helps your customers create appointments
Service Pre-Diag
Book the right service based on VIN data, vehicle history and parts availability for quick approval and turn around
ServiceConnect
Transform service recommendations into visual experiences that build trust and increase RO approval rates. ServiceCart is the most comprehensive and customizable MPI currently available.
How AI Lead Management works in myKaarma
1
Answer
Service Concierge answers your customer’s calls when your BDC or service team can’t. Service Concierge integrates with your dealership service number and DMS so it already knows who is calling.
2
Diagnose
Service Pre-Diag talks to the customer and understands their concerns before they arrive at the service lane. Service Pre-Diag uses VIN information, previous service history, parts availability and dealer op codes to book the right service.
3
Schedule
Service Concierge and Service Pre-Diag use your schedule and availability to book the right appointment for customers to ensure they show up and approve repairs quickly.
4
Follow Up
ServiceConnect helps your BDC team stay in contact with your customers via text, email and call, including declined services follow-up and “no show” recovery, all with advanced reporting to track what works
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See how myKaarma modernizes the service lane experience
Experience firsthand how myKaarma can transform your service department.
FAQ
Your Ford program questions answered
Yes. myKaarma is an approved Ford preferred partner for AI lead management, including our Service Concierge and Service Pre-Diag features.
No. Service Concierge handles the calls your team doesn’t reach and the questions that don’t need a person. Service Concierge uses the owner’s VIN and other information to provide relevant answers. It escalates anything it shouldn’t handle, and your reporting shows how often that happens.
Service Pre-Diag uses vehicle information and service history to ask relevant questions and provide specific answers and options for the customer’s vehicle. It interviews the customer about their vehicle, asks follow-up questions, and can collect photos or video. That gets combined with vehicle history, parts availability, and shop availability before the appointment is booked.
Service Connect, Service Concierge and Service Pre-Diag may be eligible, schedule a demo and ask us about the current claim process for your store.
Yes. Request a demo and ask for references.
myKaarma Service Concierge, Service Pre-Diag, and ServiceConnect may be eligible for co-op funding, schedule a demo to learn more.
FCSD Dealer Technology Partner
myKaarma is a Ford-approved technology provider for Ford dealerships for end-to-end service lane technology
More for Ford DealersPreferred Service Lane Technology Partner
myKaarma’s service lane technology helps Ford dealerships modernize the service lane experience
Video MPIAI Lead Management Preferred Partner
myKaarma’s AI booking and pre-diagnosis tools enable Ford dealers to book more service with direct DMS integration
AI Lead ManagementSee everything myKaarma has to offer
Ford, ServiceCart, and associated marks are trademarks of their respective owners. Sample screens and figures are for illustration only and do not constitute an offer. Ford Commitment Program requirements and vMPI vendor certification are determined by Ford Motor Company — confirm current terms with your myKaarma representative. Screens shown are placeholders pending final product captures.