SERVICE CONCIERGE

Service Concierge AI: Workflow AI that books more appointments, captures more revenue, and frees your team from the phone

AI trained specifically for dealership service conversations answers calls instantly, understands intent, and guides customers through appointment scheduling, FAQs, and routing.

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Service Concierge: The AI-first service assistant that never sleeps

Say goodbye to missed bookings, unanswered questions, and lost opportunity. Service Concierge works 24/7, engaging customers, scheduling service, routing leads, and freeing your team to focus on the fix—not the phone.

Keep your bays busy 24/7

Even when your BDC isn’t live, Service Concierge answers chats & calls, books appointments, and captures customer intent.

More job opportunity and upsell funnel

By capturing more inbound volume and qualifying before the visit, you set up your advisors/technicians for higher-value work.

Better customer experience, higher loyalty

Instant responses, helpful FAQs, consistent messaging: make your service brand the one customers remember.

The AI Assistant That Thinks Like a Service Advisor

Service Concierge isn’t a chatbot. It’s a 24/7 intelligent call-handling and scheduling system built specifically for dealership service. It guides customers to the right appointment or answer instantly—capturing every opportunity your team can’t get to, and delivering the consistent, friendly experience your customers expect.

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Always-on and seamlessly integrated

A fully integrated AI assistant that plugs directly into the myKaarma platform, making it effortless for customers to get answers, book appointments, or reach the right department from any device.

Smarter conversations for higher conversions

An AI-powered scheduling agent understands intent, asks clarifying questions, and routes or books customers instantly—reducing hold times and eliminating the need for voicemail.

Improve performance with real-time call metrics

Management can track call volume, booking rates, missed-call recovery, and advisor workload in real time to drive consistent performance and deliver a better customer experience.

FAQ

About Service Concierge

No — it handles repetitive scheduling volume so your team can do higher-value work.

Yes — from hours to recall questions to service intervals. It understands automotive context.

Yes, it integrates with Scheduler+ and respects your rules, capacity, and competencies.

Concierge transfers instantly with full transcript/context for your advisor.

Never miss another appointment. Never lose another call.

See how Service Concierge can transform your service lane.

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