ServiceConcierge with Service Pre-Diag

AI service agents that book appointments 24/7 and pre-diagnose vehicles before they hit the service drive.

ServiceConcierge: The AI service assistant that never sleeps

ServiceConcierge is a 24/7 intelligent call-handling and scheduling system built specifically for dealership service. It guides customers to the right appointment instantly—capturing every opportunity your team can’t get to, and delivering the consistent, friendly experience your customers expect.

Learn how ServiceConcierge Works

Book over 20% of your appointments per month

Even when your dealership is closed, ServiceConcierge answers calls, books & updates appointments, and captures customer intent.

Save your team 25+ hours a month

Reduce voicemails, handle appointment updates, schedule requests, and reduce calls hitting your team – freeing up time to do other work.

Reduce time-to-book by nearly 50%

Your customers spend less time on the phone, getting what they want faster with the average time-to-book at under 1 minute and 30 seconds.

Efficiently provide your service team with context using AI

Service Pre-Diag uses an AI-powered agent to conduct a virtual interview with the customer prior to their appointment. The system collects details about vehicle issues, follows up with clarifying questions, and captures media—summarizing everything for the service team.

Boost efficiency

Save 30 – 40 Minutes per repair order by improving detail provided to your tech team

Increase revenue

Customers who will out a Service Pre-Diag spend 20% more likely to accept additional recommendations.

Happier customers

Provide customers with better and faster service from the start of their service experience.

The AI Interview That Thinks Like a Technician

Service Pre-Diag isn’t just chat. It’s a structured, intelligent process that collects exactly what your techs need—and nothing they don’t.

Learn how Service Pre-Diag Works

Mobile-friendly and seamlessly integrated

A web-based interface that’s tightly integrated with the myKaarma platform, making it easy for customers to input information directly from their phone.

Smarter interactions for better accuracy

An AI-powered agent gathers detailed information by asking follow-up questions and allowing customers to upload photos or videos of their concerns.

Drive performance with real-time metrics

Management can track performance metrics like sold hours and labor sales to foster competitive excellence via leaderboard.

FAQ

About ServiceConcierge

No — it handles repetitive scheduling volume so your team can do higher-value work.

Yes — from hours to recall questions to service intervals. It understands automotive context.

Yes, it integrates with Scheduler+ and respects your rules, capacity, and competencies.

Concierge transfers instantly with full transcript/context for your advisor.

Fixed ops needs AI that closes the loop — that books, routes, diagnoses, and coaches automatically. With myKaarma Workflow AI, every service lane workflow becomes an opportunity for lift — in time saved, dollars gained, and customer trust earned.

Ujj Nath

Chairman & CEO, myKaarma

Never miss another appointment. Never lose another call.

See how ServiceConcierge can transform your service lane.

Schedule a demo

Mechanic shaking hands with happy customer