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Ford Commitment Program and Service Lane Technology Preferred Partner

myKaarma helps Ford dealers deliver a superior service lane experience, with intelligent booking and pre-diagnosis, video MPIs and smart communication for quick approvals and easy payments and follow-ups when service is complete.

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myKaarma for Ford Dealers

AI Lead Management

Co-Op Eligible

Answer every service call, follow-up automatically and keep customers coming back. ServiceConcierge books the appointment, Service Pre-Diag asks the customer what’s actually wrong before they arrive and ServiceConnect keeps customers up to date on warranty, recommended service and more.

Learn more about AI Lead Management

See how myKaarma helps Ford dealers book more service

Video Multipoint Inspection

Certified vMPI Vendor

Turn the inspection into something the customer can watch. ServiceCart™ Premium Video MPI sends recommended repairs as a cart they open on their phone and approve line by line and every technician video gets graded before it goes out.

Learn more about Video MPI

See how Ford dealers turn inspections into approved repairs

Why Ford dealerships choose myKaarma

Video-first communication

Deliver transparent, video-based service updates that build trust with Ford customers.

Increased RO value

Drive higher repair order values with integrated video and digital recommendations.

Unified fixed ops platform

Bring communication, approvals and payments into one seamless experience.

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Integrates with your Ford dealership

myKaarma integrates with most dealer management systems already running in Ford dealerships. myKaarma can be customized to fit your services, scheduling and processes.

Grow with myKaarma

myKaarma offers different packages with optional add-ons for mobile service, pickup and delivery and AI features. Which package fits depends on the Ford programs you’re enrolled in and how many rooftops you run.

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See how myKaarma modernizes the service lane experience

Experience firsthand how myKaarma can transform your service department. 

FAQ

Your Ford program questions answered

Yes. myKaarma is an approved Ford Customer Service Division Dealer Technology Partner, a Service Lane Technology Preferred Partner and an approved AI Lead Management provider.

myKaarma integrates with most dealer management systems and is built to run alongside the Ford tools your store already uses.

Yes. Request a demo and ask for references. We will connect you with Ford stores running myKaarma so you can hear how the rollout went from someone who did it.

myKaarma Service Concierge, Service Pre-Diag and ServiceConnect may be eligible for co-op funding, schedule a demo to learn more.

FCSD Dealer Technology Partner

myKaarma is a Ford-approved technology provider for Ford dealerships for end-to-end service lane technology

More for Ford Dealers

Preferred Service Lane Technology Partner

myKaarma’s service lane technology helps Ford dealerships modernize the service lane experience

Video MPI

AI Lead Management Preferred Partner

myKaarma’s AI booking and pre-diagnosis tools enable Ford dealers to book more service with direct DMS integration

AI Lead Management

See everything myKaarma has to offer

ServiceConnect

Automated outreach for declined work, missed appointments and OEM campaigns, with a rules engine that creates the follow-up tasks

Learn more about ServiceConnect

ServiceCart™ Premium Video MPI

Create engaging and easy-to-understand video MPIs for faster approvals

Learn more about ServiceCart Premium Video MPI

ServiceConcierge with Service Pre-Diag

An AI voice agent that answers the calls 24/7, books against real availability, and interviews the customer about the concern before they arrive

Learn more about ServiceConcierge

Video Walk-Around

HD photos and walkaround video captured at check-in, delivery and loaner handover, so any disputes have an easy resolution

Learn more about Video Walk-Around

Multi-Department Payments

One payment engine across service, parts and sales, with DMS integration and reporting your accounting office can reconcile against

Learn more about Payments

Tech Video Grader

Every video MPI scored for clarity and completeness, with a report card per video and coaching points your managers can act on

Learn more about Tech Video Grader

Surcharging

Recover eligible card-processing costs through compliant credit-card surcharging, handled inside the same payment and reporting workflow

Learn more about Payments

Scheduler+

Dealership-branded online booking that respects your shop capacity and pulls in customer history, service menus and open recalls

Learn more about Scheduler+

Intelligent Communications Hub

Inbound calls, emails and texts get interpreted and routed to the right person

Learn more about the Intelligent Communications Hub

Mobile Check-In

Check-in repair customers as soon as they arrive with VIN scanning, check-in summary, and estimates sent right to the customer

Learn more about Mobile Check-In

Transportation Options

Pickup, delivery, valet, loaner, shuttle and rideshare coordinated from one dashboard, with live tracking the customer can follow

Learn more about Transportation Options

Mobile Service

Service performed at the customer’s home or workplace, scheduled around location, job type, traffic and technician availability

Learn more about Mobile Service

ServiceDRIVE

Loaner fleet management with real-time GPS tracking, reporting, and integration with myKaarma and your DMS

Learn more about ServiceDRIVE

Communications

Calls, texts, emails and internal messages land in one inbox

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Insightful Reporting

See what’s actually happening across advisors, stores and rooftops, with enough detail to fix a process before the month closes

Learn more about Reporting and Analytics

Declined Services

Previously declined operation codes become campaign lists your team can work, with personalized outreach and follow-up tasks

Learn more about Declined Services

Online Payments

Send the invoice by text or email and get paid before the customer reaches the cashier, with automated reminders on anything outstanding

Learn more about Payments

In-Person Payments

Terminals, cards, Apple Pay and Google Pay at the counter or anywhere else in the drive, all landing in the same payment record

Learn more about Payments

Ford, ServiceCart and associated marks are trademarks of their respective owners. Sample screens and figures are for illustration only and do not constitute an offer. Ford Commitment Program requirements and vMPI vendor certification are determined by Ford Motor Company — confirm current terms with your myKaarma representative. Screens shown are placeholders pending final product captures.

Modernize your service lane

Ready to see more? Schedule a demo and see how myKaarma’s fixed ops tools can modernize your service lane experience – from check-in to payments

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