myKaarma Lite

The foundation of the myKaarma platform. Provides your dealership with modern communication and payment tools that every customer wants.

features

  • DMS integrations
  • DealerTrack
  • Auto/Mate
  • Reynolds and Reynolds
  • CDK Global
  • DealerBuilt
  • Communications suite
  • Direct texting - no shortcode
  • 2-way voice calls
  • 1 number that routes all texts and calls
  • Email
  • Voice recording
  • Voice transcription
  • Language translator
  • 7 year storage of communication
  • iOS and Android support
  • Internal Communication
  • Online payments
  • Send invoices via text and email
  • Accept payments on mobile or online
  • Accept all major debit and credit
  • Receive 1 closing report at the end of each day
  • Integration with all merchant processors/ gateways

benefits

  • Ideal for dealerships that want to:
  • Improve CSI
  • Speed up service throughput
  • Eliminate the long wait times to get customer approvals
  • Reduce customer complaints
  • Increase operational efficiency by as much as 70%
  • Also ideal for dealerships that are being required by their OEM’s to:
  • Have a text messaging solution
  • Improve the customer experience
  • Have online payments as an option

myKaarma Pro

myKaarma Pro builds on the foundation of the myKaarma platform. Provides your dealership with the modern communication and payment tools in myKaarma Lite    plus adds Online Scheduler and service advisor cashiering.

features

  • myKaarma Pro includes everything in myKaarma Lite PLUS:
  • Retail Payments
  • Take in store payments, cash, checks, and all major credit cards
  • Ingenico swiper EMV at every Service Advisor desk
  • Service advisors collect payments at their desk or at a cashier station
  • Card saving preauthorization
  • Guaranteed and regular checks
  • Scheduler
  • Customers can choose their preferred service advisor
  • Easily connect with your service advisor through the online portal
  • Appointment reminders (Voice, Text, Email)
  • Desktop scheduler and mobile acesss
  • Scheduler administrative settings for management control

benefits

  • Ideal for dealerships that want all the benefits of myKaarma Lite and desires to:
  • Receive customer appointments 24/7
  • Automate appointment reminders to increase show rates
  • Reduce the time your staff spends setting appointments
  • Reduce customer wait times during busy vehicle pickup times
  • Improve customer experience during the vehicle pickup process
  • Strengthen customer relationships with a single point of contact throughout checkout process
  • Simplify all reconciliation with multi-departments cashiering
  • Save your controller several hours a week by automating daily reconciliations
  • Also ideal for dealerships that are being required by their OEM’s to:
  • Have a text messaging solution
  • Improve the customer experience
  • Have an online payment and service advisor cashiering solution

myKaarma Premium

myKaarma Premium builds on the foundation of the myKaarma Platform and includes all the products in myKaarma Lite and Pro Packages. myKaarma Premium is our most popular package and takes the customer experience to the next level. 

It delivers transparency and builds trust by using video to validate vehicle condition when it arrives, as well as helping customers “SEE” why work is being recommended. 

myKaarma Premium consistently delivers a 30% increase in customer pay RO revenue when technician videos are actively used. 

myKaarma Premium virtually eliminates bogus damage claims from your service drive.

features

  • myKaarma Premium includes everything in myKaarma Pro, PLUS:
  • Service lane videos
  • Record HD videos & pictures in the service lane
  • Speed up customer check in
  • Scan vehicle VINS upon arrival
  • Prevent bogus damage claims
  • Cloud based storage for up to 3 years
  • Technician videos
  • Record HD videos & pictures in the technician bay
  • Since everything is stored on the cloud, no device storage is used
  • Scan vehicle VINS to sync with RO
  • Ability to restrict video uploads to “wifi only” to save mobile data
  • Cloud based storage for up to 3 years

benefits

  • Ideal for dealerships that want all the benefits of myKaarma Lite and Pro packages and desires to:
  • Increase RO customer pay results by 30% or more
  • Grow overall service and parts revenue on the same RO volume
  • Eliminate bogus customer damage claims
  • Build customer trust and a positive service reputation
  • Also ideal for dealerships that are being required by their OEM’s to:
  • Achieve customer experience objectives
  • Use technician videos to drive parts and service sales

myKaarma Premium Plus

myKaarma Premium Plus builds on the foundation of the myKaarma Platform and includes all the products in myKaarma Lite, Pro, and Premium Packages. myKaarma Premium Plus is our most advanced package and provides a “white-gloved” Service@Home™ Pickup and Delivery experience.

Serivce@Home  delivers transparency and builds trust by using video to validate vehicle condition when it arrives, as well as helping customers “SEE” why work is being recommended. 

features

  • myKaarma Premium Plus includes everything in myKaarma Premium AND:
  • Service@home (Pickup & Delivery)
  • Service customers vehicles from the comfort of their home
  • Manage and track drivers from the myKaarma app
  • Send live updates/ notifications to customers
  • Drivers will have all the information they need in the mobile app
  • Customers can track the status of their pickup/ delivery
  • Drivers will take video inspections upon vehicle pick up and delivery

benefits

  • Ideal for dealerships that want all the benefits of myKaarma Lite, Pro, and Premium packages and desires to:
  • Increase RO customer pay results by 50% or more
  • Grow overall service and parts revenue on the same RO volume
  • Eliminate bogus customer damage claims
  • Build customer trust and a positive service reputation
  • Increase service area radius
  • Also ideal for dealerships that are being required by their OEM’s to:
  • Offer valet services for repairs
  • Use technician videos to drive parts and service sales

Call Support

Email Support