Mobile Service

Dealership mobile service delivers a premium customer experience by bringing trained technicians directly to a home or workplace for eligible maintenance and repairs. Beyond the convenience for vehicle owners, this model offers a strategic advantage for dealerships: moving suitable jobs into the field strengthens customer relationships and maximizes shop capacity for more complex repairs. 

• Dealership mobile service brings eligible maintenance and repairs to the customer’s location.
• It can expand service capacity without limiting all work to the physical shop.
• Scheduling, routing, communication, and documentation stay connected.
• The mobile experience feels like an extension of the dealership.

Mobile service is scheduled dealership service performed away from the store. A technician arrives in an equipped vehicle with the parts, tools, job details, and service information needed for the work.

Suitable jobs for mobile service can include maintenance, batteries, tire service, inspections, software updates, and selected recall or warranty work. Specifics depend on the dealership, technician qualifications, equipment, and original equipment manufacturer (OEM) requirements. 

Mobile service is different from roadside assistance, which responds to an unexpected breakdown. Dealership mobile service is planned work delivered at a location that is more convenient for the customer.

Convenience, schedules, and traffic can influence where customers choose to service their vehicle and when. Mobile service gives busy owners another reason to service with the dealership when a traditional drop-off does not fit their day.

It can also change how you use shop capacity. Jobs completed in a driveway or office parking lot do not need to occupy a service bay, leaving more room for complex repairs that require in-shop equipment.

A strong mobile process starts with service scheduling software. The dealership needs to match the job with the right technician, location, travel time, parts, and available capacity before confirming the appointment.

On the day of service, the customer should receive clear updates and an estimated arrival time. The technician needs vehicle and repair information in the field, plus tools to document the work, capture photos or video, collect signatures, and send a service summary.

The visit’s history should then flow back into the dealership workflow so advisors and managers do not have to rebuild the record by hand.

myKaarma is an end-to-end service growth platform for dealership fixed operations. Mobile Service supports off-site appointments by scheduling work around location, job type, traffic, technician availability, and capacity. It also gives technicians job and navigation information, customer communication, live estimated-time-of-arrival tracking, and tools to capture inspection media, notes, signatures, job time, and service summaries.

For customers who need the vehicle serviced at the dealership but cannot make the trip, Transportation Options coordinates pickup and delivery, valet, loaner, shuttle, and supported rideshare options.

• For your team: A connected process helps advisors, dispatchers, and mobile technicians manage the appointment without re-entering or duplicating information.
• For your customers: Service can fit around work, home, and other commitments.

Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln, described the difference on a myKaarma mobile service panel at Ted Ings’ Fixed Ops Roundtable:

“We’re making the main shop faster on these big repairs… when I’ve got to get an engine or transmission, it takes two weeks. And now, with mobile service doing a lot of that work, we can get it done in less than a week.”

See how myKaarma works

Request a demo and see how myKaarma connects mobile service with the rest of the service journey