Job Type: Full Time
Job Location: Remote (travel role; US & Canada)
Company: myKaarma

Company Overview:
Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners. Our Company is composed of an ensemble of people that endeavor to streamline the service operations of automotive dealerships and make the customer experience frictionless and touchless. Challenging the status quo is part of our DNA.

Role Description: 

As a Field Implementation Trainer, your primary responsibility will be to ensure Fixed Operations personnel across our dealer network have the knowledge to fully leverage our SLT product suite within their daily processes to maximize both revenue and available operational efficiencies.  Given the traveling nature of the position, you’d be positioned across our dealer network throughout the country working hand-in-hand with our end-user customers (technicians, advisors, parts consultants, etc.) with an acute focus on myKaarma’s ServiceCart digital MPI platform.

This is a traveling role so the expectation is every applicant should be prepared to travel Monday-Friday 4 weeks per month while living within a reasonable driving distance from a major airport.  

The role involves working in a team environment while onsite & often requires collaboration to ensure our dealers are best positioned for success throughout each onsite effort to include, but not limited to, adherence to established processes, troubleshooting when necessary, one-on-one training, etc.

As a Field Implementation Trainer, you will be expected to ultimately assume the role of a Lead Trainer whereby you’d lead a team of your peers on future implementation projects.

We look forward to speaking with you if your approach (helpful, friendly, detailed) and mindset (hard worker, problem solver) align with the following Q&A sample:

myKaarma: During the course of an onsite training effort, the dealer’s management team advises one technician is new and struggling to learn the platform.  How would you respond to management’s concern?

Ideal Candidate: I would offer additional one-on-one training for the individual in question for the remainder of the training week while offering to stay after hours, if needed.  I’d work with the technician to better understand any specific points of confusion & look to emphasize areas of value as we walked through the process flow in completing an MPI, creating a video, and identifying potential upsell opportunities.  At the conclusion of the week, I’d also look to identify a store champion within the technician team and recommend to management to have that individual work closely with the initial technician as the store transitioned to myKaarma’s platform.

The Field Implementation Trainer will be responsible for the following:

• Evaluate each project as it comes across your desk and promptly work in collaboration with our Training Implementation Manager and client to establish an onsite training time and date.
• Prepare for each onsite installation by engaging with the store to learn as much as you can about the store and its practices via phone, email, use of notes in Sales Force etc. to achieve to the best of your ability a “no surprises” installation while onsite.


• Help manage the contract to cash cycle by prompt response to complete training at the earliest possible opportunity.
• Ensuring dealer customers have the knowledge required to successfully utilize myKaarma’s suite of products with an emphasis on our ServiceCart digital MPI platform.

• Work closely with the ServiceCart (SC) Implementation Consultant, Training Implementation Manager and the rest of your onsite consulting teammates.
• Work closely with the Deployment, Support and other teams to respond with a sense of urgency to customers needs/requests.


• Communicate effectively via voice and written communication  and be a contributor to aid the  constant improvement of our overall training process.
• Stay up to date and informed on product changes to maintain “expert” level knowledge of our software tools.

Skills and Qualifications:

• Preferred:  2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager or equivalent.
• Preferred:  2 years of automotive software consulting,  installing/training experience or equivalent.
• Essential:  Good communication skills both written and verbal.
• Essential:  Be well organized and respond with a sense of urgency both internally and externally.
• Essential:  Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Essential: This is a FULL TIME  TRAVEL POSITION (Expect 4 weeks Monday-Friday  travel per month).
  
  

We Offer:

• A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data driven decision making.
• We offer  a mix of office/work-from-home with a core focus on “getting the job done!”
• Paid medical/dental/vision/life/disability benefits
• Unlimited vacation time (subject to some practical constraints)
• Gym membership allowance
• Cell Phone / Internet Allowance