Secure Vault

When customers request a loaner for a Pickup & Delivery service, documents are typically gathered in person, through email or even through insecure images sent via text message. These fragmented methods are both cumbersome and time-consuming. Secure Vault streamlines this process, allowing the dealer to acquire, view, and verify Drivers License, Insurance, and Credit Card information in a secure digital manner. 

Customers can upload these documents into a secure digital storage location accessible through a webpage (similar to how myKaarma online payments allows customers to provide their credit card details today, without exposing the dealer to unnecessary liability). This new feature will:

• Collect documents from the Customer in a touch-free manner and at their convenience 
• Secure the process of collecting confidential documents from a customer
• Improve user experience and process efficiency
• Organize the data better by customer, so that it can be easily accessed by dealer personnel who have the rights to access this data
• Allow for digital verification (in a future phase) of the drivers license, and also have the ability to charge the customer for Tolls and Fuel etc, when the customer approves