Automotive News: How dealership groups in top 100 for service and parts increased revenue

Holman dealership group, headquartered in New Jersey, operates 60 dealerships in nine states. Last year, the group posted a 48 percent gain in parts and service revenue. Sales totaled $788,971,615, up from $534,430,113 in 2023.

Salvo Sparacio, Holman’s senior vice president of aftersales, said the company’s service and parts revenue gains were the result of a combination of initiatives. Two big changes Holman made last year involved installing the myKaarma service department software in all stores and implementing intensive employee training.

“We felt like retail had a gap in our training for service advisers and technicians,” Sparacio said. “Selling value over price is something that we really, really focus on.”

MyKaarma software packages include all the fixed ops customer touch points — from pickup and delivery to online payments, tech videos, communications and more.

“We do everything through the myKaarma platform now,” Sparacio said. “We train on it. We sell through it. We have our technicians involved in the whole process with our service advisers.”


Top dealers are using myKaarma – are you? For more information about myKaarma’s complete suite of service lane technology software products, visit our Solutions page or request a demo.

*This is an excerpt of an article originally published on Automotive News by Richard Truett.