At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use.  If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

At myKaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.

Role Description:
If you’re passionate about assisting others and have a knack for technology, we invite you to consider joining the myKaarma Operations Team! As a Customer Support Specialist, your primary responsibility will involve directly engaging with myKaarma customers via phone, chat, and web to address product-related inquiries. Acting as a trusted advisor and valued partner, you’ll strive to provide a personalized and effective support experience through innovative problem-solving. Collaborating closely with customers, you’ll aid in fostering business growth while ensuring a welcoming and inclusive atmosphere within the myKaarma Support team.

Sitting alongside our product managers, software developers, deployment, and company leadership in our beautiful Long Beach Office, you’ll have the opportunity to interact with a variety of stakeholders. Your contributions will be instrumental in refining processes and improving new systems and products to exceed user expectations.

Our team embodies a blend of intelligence, ambition, and empathy, all dedicated to achieving success. We’re committed to nurturing talent, empowering individuals, and fostering continuous growth in a dynamic startup environment where versatility is key.

We look forward to speaking with you if your approach aligns with the following Q&A sample:

Interviewer: Please tell me what makes you exceptional at providing support to customers?

Customer Support Specialist: The foundation of my support is first understanding my customers. What sets me apart is my commitment to understanding customers’ issues firsthand. By empathizing with their situations, I can communicate with them in a way that diffuses tensions and fosters trust. Additionally, my strong troubleshooting skills enable me to accurately diagnose their concerns and offer solutions in a consultative manner, ensuring I never promise more than I can deliver.

Key Responsibilities: 

• Provide over-the-top, outstanding customer service.

• Help build, support, and set the direction and strategy of our Operations Team.

• Assist users with queries and troubleshooting.

• Engage closely with our product and engineering teams to help determine the best technical implementation methods for products.

• Understand user needs and provide feedback on our systems.

• Manage multiple tech tools for tracking tasks, tickets, and escalations (such as GChat, Zendesk, JIRA, Insightly, etc.).

Required Skills and Qualifications:

• Resourceful and curious with a relentless focus on helping the team and customers.

• Tenacious and self-driven with excellent critical thinking skills.

• Quick learner with a strong aptitude for technology.

• Pleasant phone presence and highly motivated demeanor.

• Bachelor’s Degree or equivalent work experience. 

Nice to Have Skills & Qualifications 

• Previous experience in the automotive or technology industries is a plus.

• Knowledge of SQL or querying languages is a plus.

• Knowledge of Zendesk, Insightly, JIRA, or similar tools is encouraged.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.

• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.

• Time Off: Flexible vacation time to recharge and balance life outside work.

• In-Office Perks: Enjoy unlimited snacks and refreshments when in our office.

The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.