Title or Role: Product Consultant
Job Type: Full Time

Job Location: Remote

Company: myKaarma

Company Overview:
myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners.

Role Description:

We are looking for outgoing SaaS product demonstration experts who leverage their deep understanding of our end-to-end interaction and workflow platform to deliver compelling software demos to interested prospects and customers. In this role, you will work closely with our account development and regional sales teams to expand our market footprint and increase the value we deliver to current customers. This is a fast-paced, high-growth environment where we leverage TPS principles like Working Backwards and Customer First.
The Product Consultant will be responsible for the following:

• Be the primary product and technical expert throughout the sales cycle, with a focus on articulating the value of myKaarma in the context of each prospect’s unique needs

• Play a key, hands-on role in continuously improving existing processes and approaches as the foundation to support myKaarma growth

• Deliver compelling sales demos in a consultative approach to solve current and future problems with each dealer opportunity

• Work with Regional Sales Executives to navigate technical deal cycles, and then work closely with Deployment and Implementation teams to ensure ongoing value realization for customers

• Work closely with Product Management to provide insightful market feedback

• Collaborate with Sales, Marketing, and Customer Success teams to develop collateral to support prospects, customers, and internal stakeholders

• Develop expertise in myKaarma processes, the ecosystem of our tools and competition, and strategies customers can take to achieve their strategic objectives by leveraging the myKaarma platform

• Identify all technical issues, as well as concerns of dealer prospects, to ensure complete customer satisfaction and understanding through all stages of the sales process

Skills and Qualifications:

• 3 + years experience in selling SaaS solutions or working as a product consultant/sales engineer/solution architect/solution consultant.

• Automotive Industry experience is strongly preferred.

• Self-motivated with high energy and a willingness to learn and adapt.

• Strong organizational skills.

• The ability to understand a customer’s needs on both the business and technical sides.

• Excellent communication skills, both verbal and written and meticulous attention to detail.

• Must have excellent customer-facing soft skills to interact with both internal and external customers.

• Strong persuasive speaking skills, comfortable with public speaking to attract and engage large training groups and sales demonstrations of high importance.

• Ability to travel up to 30% of the time as needed for conferences and other company meetings.

We Offer:

• A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data driven decision making.

• We offer  a mix of office/work-from-home with a core focus on “getting the job done!”

• Paid medical/dental/vision/life/disability benefits

• Unlimited vacation time (subject to some practical constraints)

• Gym membership allowance

• Unlimited snacks (in the office)