Job Type: Full Time
Job Location: Remote, India
Company: myKaarma

Company Overview:
myKaarma is a highly integrated team of people who strive to streamline and make the customer experience of Automotive Dealerships frictionless and touchless. We believe in the science of evolution while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners. 

Question: How do you manage a severity level 1 incident? 

Answer: As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It’s also important to notify all stakeholders and follow the established incident management process.

Role Description: 

We are looking for an Operations Analyst to join our team to champion a Customer-First approach, ensuring high service uptime across Cloud, Server, Network, Storage, and Database domains. Guided by the Working Backwards philosophy, design and fine-tune monitoring tools, focusing on customer needs. Collaborating globally with a TPS mindset—Think Big, Start Small, and Scale Quickly. If you thrive in a dynamic, customer-centric environment, apply now!

The Operations Analyst will be responsible for the following:

• Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime.
• Evening OR night shift. 
• Create / Setup monitoring Alerts & Dashboard.
• Design and develop infrastructure monitoring, reporting tools, and configuration management tools.
• Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place.
• Prepare and maintain Documentation and reports, and provide follow-up status on identified tasks.
• Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets.

Skills and Qualifications:

• Graduate in Computer Science or related area. 
• Good Communication Skills (Should be able to communicate with the US & Canada Team).
• 0-3 years of experience. 
• Good knowledge of cloud providers like AWS, and GCP.
• Familiarity with the fundamentals of Linux scripting languages.
• Aware of configuration management tools like Ansible, Puppet, and Chef.

Nice-to-haves

• Experience with monitoring systems like Prometheus and Grafana. 
• Red Hat Certification.
• Knowledge of logging solutions such as Graylog.

We Offer:

• Competitive salary
• No-Limit Vacation policy: We don’t count your leaves and vacations!
• Equity potential
• A diverse, relaxed, results-oriented workplace with smart, friendly colleagues and a ping-pong table
• Fun outings and annual offsite