Title or Role: Field Implementation Trainer
Job Type: Full
Job Location: Remote (travel role; US & Canada)
Company: myKaarma
Company Overview:

myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships frictionless and touchless. We believe in the science of evolution while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners. 

Role Description: 

As a Field Implementation Trainer, your primary responsibility will be to ensure Fixed Operations personnel across our dealer network have the knowledge to fully leverage our SLT product suite within their daily processes to maximize both revenue and available operational efficiencies.  Given the traveling nature of the position, you’d be positioned across our dealer network throughout the country, working hand-in-hand with our end-user customers (technicians, advisors, parts consultants, etc.) with an acute focus on myKaarma’s ServiceCart digital MPI platform.
This is a traveling role, so every applicant should be prepared to travel Monday through Friday, four weeks per month while living within a reasonable driving distance from a major airport.  

The role involves working in a team environment while on-site and often requires collaboration to ensure our dealers are best positioned for success throughout each on-site effort. This includes but is not limited to, adherence to established processes, troubleshooting when necessary, one-on-one training, etc.

As a Field Implementation Trainer, you will be expected to ultimately assume the role of a Lead Trainer, leading a team of your peers on future implementation projects.

We look forward to speaking with you if your approach (helpful, friendly, detailed) and mindset (hard worker, problem solver) align with the following Q&A sample:

Interviewer: During an on-site training effort, the dealer’s management team advised that one technician is new and struggling to learn the platform. How would you respond to management’s concern?

Field Implementation Trainer: I would offer additional one-on-one training for the individual in question for the remainder of the training week while offering to stay after hours, if needed.  I’d work with the technician to better understand any specific points of confusion & look to emphasize areas of value as we walked through the process flow in completing an MPI, creating a video, and identifying potential upsell opportunities.  After the week, I’d also look to identify a store champion within the technician team and recommend to management to have that individual work closely with the initial technician as the store transitioned to myKaarma’s platform.

The Field Implementation Trainer will be responsible for the following:

• Evaluate each project as it comes across your desk and promptly collaborate with our Training Implementation Manager and client to establish an onsite training time and date.

• Prepare for each on-site installation by engaging with the store to learn as much as you can about the store and its practices via phone, email, notes in SalesForce, etc., to achieve a “no surprises” installation to the best of your ability.

• Help manage the contract-to-cash cycle by prompt response to complete training as soon as possible.

• Ensuring dealer customers have the knowledge required to successfully utilize myKaarma’s suite of products with an emphasis on our ServiceCart digital MPI platform

• Work closely with the ServiceCart (SC) Implementation Consultant, Training Implementation Manager, and your onsite consulting teammates.

• Work closely with the Deployment, Support, and other teams to respond urgently to customers’ needs/requests.

• Communicate effectively via voice and written communication and contribute to the constant improvement of our overall training process.

• Stay updated about product changes to maintain “expert-level” knowledge of our software tools.

Skills and Qualifications:

• Preferred:  2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent.

• Preferred:  2 years of automotive software consulting,  installing/training experience, or equivalent.

• Essential:  Good communication skills, both written and verbal.

• Essential:  Be well organized and respond with a sense of urgency internally and externally.

• Essential:  Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.

• Essential: This is a FULL TIME  TRAVEL POSITION (Expect 4 weeks Monday-Friday travel per month).

We Offer:

• A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data-driven decision making.
• We offer  a mix of office/work-from-home with a core focus on “getting the job done!”
• Paid medical/dental/vision/life/disability benefits
• Unlimited vacation time (subject to some practical constraints)
• Gym membership allowance
• Cell Phone / Internet Allowance