Title or Role: Account Development Representative
Job Type: Full Time

Job Location: Remote: Western & Central US Company: myKaarma

Company Overview:

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use.  If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

At myKaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.

Role Description:

For the Account Development Representative (ADR), we are looking for entrepreneurial risk-takers, who thrive on creating and managing leads, handling complex deal flows, and want to learn the product inside and out.  The ideal candidate is not afraid to make 50-80 prospecting calls a day. You will be comfortable discussing the solutions that myKaarma offers to dealers.

We are looking for orthogonal thinkers, people who are not afraid to solve problems from unique and creative perspectives.  We relish applying the myKaarma methodology: we start with the consumer and work backward, using convenience and transparency as the hallmarks of our design process.  We have invented terms like “Natural Flow” and “not having to do work to do work” as guiding principles that allow our products to be super easy and flexible.

The Account Development Representative will be responsible for the following:

• Contacting various members of dealerships through cold calls, emails, video emails, and text messages to generate their interest in myKaarma

• Leveraging data and usage reports for current myKaarma customers to identify new/upsell opportunities for these customers

• Building relationships with counterparts in other departments i.e. Performance Management to cultivate leads and referrals in the current base of business

• Leveraging Salesforce and other sales enablement tools to generate targeted lists of prospects

• Creating appointments for qualified dealership personnel to attend live demonstrations that convey the value of myKaarma

• Utilizing a consultative approach to determine the needs of prospects and overcoming objections

• Collaborating with Product Consultant (PC) teams to ensure prospective clients attend product demonstrations

• Constructing weekly reports to summarize the strategies and results for the week

• Keeping accurate, up-to-date information about prospective clients

• Maintaining a thorough knowledge of myKaarma as well as similar products offered by competitors

Skills and Qualifications:

• Sales Experience: Experience working in and/or selling in the Automotive space is preferred—strong preference is given to candidates with previous SaaS sales experience. 

• Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying information to customers and colleagues.

• Customer Focus: A customer-centric approach and the ability to build and maintain relationships with customers are vital.

• Product Knowledge: Ability to quickly become familiar with the company’s products or services and the ability to explain their features and benefits is a must.

• Computer Skills: Proficiency in using sales and CRM software and basic computer applications like Google Docs will be required.

• Adaptability: Adapting to changing market conditions and customer needs is essential in the dynamic sales field.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.

• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.

• Time Off: Flexible vacation time to recharge and balance life outside work.

• In-Office Perks: Enjoy unlimited snacks and refreshments when in our office.

The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.