Title or Role: Junior Application Setup Consultant
Job Type: Full Time, Salaried

Job Location: Hybrid work schedule in Long Beach, CA or Pittsburgh, PA

Company: myKaarma

Company Overview:

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to both customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts who are passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Here’s an updated version of the job description for the Junior Application Setup Consultant role, formatted to fit your new template:

Role Description:
As a Junior Application Setup Consultant, you will play a key role in the Customer Engagement Management team at myKaarma, working to support dealership clients by configuring and optimizing our software to meet their unique needs. You will be responsible for managing dealership setup configurations, addressing scheduling and workflow needs, and collaborating closely with the Scheduler and Service Cart teams to enhance the customer experience. This role offers the chance to work within the automotive SaaS space and develop expertise in dealership fixed operations.

Key Responsibilities:

• Dealership Support & Configuration: Assist dealerships post-setup with tailored configurations, addressing day-to-day needs in scheduling, shop flow, and product adjustments to maximize operational efficiency.
• Cross-functional Collaboration: Work closely with the Customer Engagement Management, Scheduler, and Service Cart teams to meet dealership requirements and enhance overall customer satisfaction.
• Continuous Improvement: Provide feedback on training processes, contribute to the improvement of customer and internal documentation, and assist other team members in strengthening their product knowledge to better support dealerships.

Required Skills and Qualifications:

• At least 1-2 years in a customer-facing role, with a strong background in supporting customers through setup, troubleshooting, or configuration assistance.
• Proficiency in Salesforce, Google Suite (Mail, Calendar, Forms, Sheets, etc.), and effective communication skills.
• Strong understanding of dealership operations or customer service principles

Nice to Have Skills & Qualifications

• Previous experience in automotive dealerships, fixed operations, or SaaS customer support is highly valued.
• Experience with third-party scheduling or multi-point inspection software.
• Experience or knowledge of myKaarma’s suite of products, including our internal “Admin Tool” portal.

 We value diverse experiences and backgrounds, so if you meet some but not all of the listed qualifications, we still encourage you to apply.

 Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonus and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Flexible vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy unlimited snacks and refreshments when in our office.

The starting salary range for this role is $60,000 per year, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during the recruitment process.

 Our Commitment to Diversity, Equity, and Inclusion

 At myKaarma, we believe that diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. If you require reasonable accommodations during the application or interview process, please let us know by filling out this form. 

myKaarma participates in the E-Verify Program.