Title or Role: Sales engineer – technical support

Job Type: Full Time

Job Location: Kitchener, ON

Company: myKaarma Job Bank #2903392

Company Overview:
myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners. 

Role Description:
We are looking for a  Sales engineer – technical support representative which should include emphasis on Customer First, Working Backwards and TPS philosophies. Acting as a trusted advisor and valued partner, you’ll strive to provide a personalized and effective customer experience through innovative problem-solving. Collaborating closely with customers, you’ll aid in fostering business growth while ensuring a welcoming and inclusive atmosphere within the myKaarma Support team. Our team embodies a blend of intelligence, ambition, and empathy, all dedicated to achieving success. We’re committed to nurturing talent, empowering individuals, and fostering continuous growth in a dynamic startup environment where versatility is key.

This role is based in our Kitchener, ON office. If you’re ready to embark on an exciting journey where every day brings new challenges and opportunities for learning and development, we’d love to hear from you.

The Sales engineer – Technical Support Representative  will be responsible for the following:

• Promote sales to existing clients

• Assess client’s needs and resources to recommend the appropriate goods or services

• Provide input into product design where goods or services must be tailored to suit client’s needs

• Consult with clients after sale to provide ongoing support

• Reach to clients after sale or signed contracts to provide ongoing support

• Train customers’ staff in the operation and maintenance of equipment

• Provide clients with presentations on the benefits and uses of goods or services

• Resolve product and service related problems

• Troubleshoot problems related to equipment

• Troubleshoot and resolve technical problems

• Train or assist in the training of other workers

• Recommend products or services to customers

• Provide consultative services to translators, interpreters and technical writers

• Supervise other technical staff

• Required periodic weekend shifts

Skills and Qualifications:

• Experience at a SaaS company (Required)

• Experience at an Automotive SaaS company (Preferred)

• Experience with Jira/Zendesk/SalesForce/Intercom/Android/iOS/Windows

• Bachelor’s Degree (commitment, dedication, & poise will be considered even if no degree) 

We Offer:

• Health benefits

• Dental plan

• Disability benefits

• Health care plan

• Paramedical services coverage

• Vision care benefits

• Group insurance benefits

• Life insurance

• Paid time off (volunteering or personal days)

Only apply to this job if

• You are a Canadian citizen, a permanent or a temporary resident of Canada.

• You have a valid Canadian work permit.

Here is what you must include in your application:

• Cover letter

• Highest level of education and name of institution where it was completed

• Writing sample

This job posting includes screening questions. Please answer the following questions when applying:

• Are you available for shift or on-call work?

• Are you currently legally able to work in Canada?

• Are you willing to relocate for this position?

• Do you currently reside in proximity to the advertised location?

• Do you have previous experience in this field of employment?

• Do you have the above-indicated required certifications?