TECH VIDEO Grader

Tech Video Grader: AI That Coaches Every Technician Video

AI-powered video review that scores, coaches, and improves every tech video—so customers get clearer explanations, advisors close more work, and managers can finally see quality at a glance.

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Give your customers clearer videos—and your techs better coaching—with AI

Tech Video Grader uses AI to automatically review every technician video recorded in myKaarma. The system scores clarity and completeness, flags what’s missing, and delivers easy coaching points—turning every video into a chance to build trust and sell more approved work.

Boost efficiency

Reduce back-and-forth between advisors and technicians by ensuring videos answer customer questions the first time.

Increase revenue

Raise approval rates by delivering clearer, more confident recommendations in every video that goes to a customer.

Happier customers

Give customers professional, consistent videos that make complex repairs easy to understand—and easy to say “yes” to.

The AI Video Coach That Thinks Like a Service Manager

Tech Video Grader isn’t another report. It’s an always-on coach inside your video process, making sure every technician video meets your standard—without adding more work for advisors or managers.

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Built into your existing video workflow

A native myKaarma capability that automatically reviews videos as they’re completed—no extra apps, no new logins, and no extra steps for your technicians or advisors.

Smarter scoring for better videos

AI evaluates each video for key elements like greeting, explanation of findings, urgency, safety concerns, and next steps, then generates an objective score and highlights what can be improved.

Drive performance with real-time quality metrics

Managers can track video quality by technician, advisor, and store—from average scores to completion rates—creating a clear coaching path and a leaderboard that rewards consistency.

FAQ

About Service Tech Video Grader

As soon as a technician completes and uploads a video in myKaarma, the AI reviews it in the background and assigns a score—usually within a few seconds.

The AI evaluates structure (greeting, concern, findings, recommendations), clarity (audio and visual), completeness of safety and maintenance notes, and whether the customer has a clear next step.

Managers and advisors see scores and coaching notes in their reporting views. You can also choose to share summaries with technicians so they can improve their videos over time.

No. Technicians record videos the same way they do today. All scoring and analysis happens automatically after upload—no extra steps in the bay.

Take your service videos from “good enough” to revenue drivers

See how Tech Video Grader can help your team deliver clearer videos, earn more trust, and close more approved work—without adding busywork.

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