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Service Pre-Diag

Service Pre-Diag AI: Smarter Conversations Before the Car Even Arrives

AI-powered service interviews that streamline diagnostics, boost technician productivity, and enhance customer satisfaction—before the vehicle hits the service lane.

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Efficiently provide your service team with context using AI

Service Pre-Diag uses an AI-powered agent to conduct a virtual interview with the customer prior to their appointment. The system collects details about vehicle issues, follows up with clarifying questions, and captures media—summarizing everything for the service team.

Boost efficiency

Save time for your technicians during the diagnostic process so they can focus on providing efficient service.

Increase revenue

Increase revenue through efficient service and increased RO’s per day.

Happier customers

Provide customers with better and faster service from the start of their service experience.

The AI Interview That Thinks Like a Technician

Service Pre-Diag isn’t just chat. It’s a structured, intelligent process that collects exactly what your techs need—and nothing they don’t.

Learn how Service Pre-Diag Works

Mobile-friendly and seamlessly integrated

A web-based interface that’s tightly integrated with the myKaarma platform, making it easy for customers to input information directly from their phone.

Smarter interactions for better accuracy

An AI-powered agent gathers detailed information by asking follow-up questions and allowing customers to upload photos or videos of their concerns.

Drive performance with real-time metrics

Management can track performance metrics like sold hours and labor sales to foster competitive excellence via leaderboard.

Dealerships love Service Pre-Diag

Testimonial

Over the course of the years, there’s only been a couple of things that really got me excited when it comes to service. Videos is one and this piece is the other.

David Pickett

Service Operations Manager, Hall Automotive

FAQ

About Service Pre-Diag

Once an appointment has been scheduled, within 5-10 minutes of the appointment scheduling, we follow up with a text message to the customer

The AI is trained to refer the customer to contact the dealership, we are just here to gather information.

The AI is trained to ask between 8-10 questions, depending on the issue. It will never ask irrelevant questions, and will complete the conversation when it feels it has gathered enough information.

Take your service experience to the next level

See how Service Pre-Diag can help you increase efficiency and customer satisfaction.

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