Service Pre-Diag
Service Pre-Diag AI: Smarter Conversations Before the Car Even Arrives
AI-powered service interviews that streamline diagnostics, boost technician productivity, and enhance customer satisfaction—before the vehicle hits the service lane.
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Efficiently provide your service team with context using AI
Service Pre-Diag uses an AI-powered agent to conduct a virtual interview with the customer prior to their appointment. The system collects details about vehicle issues, follows up with clarifying questions, and captures media—summarizing everything for the service team.

The AI Interview That Thinks Like a Technician
Service Pre-Diag isn’t just chat. It’s a structured, intelligent process that collects exactly what your techs need—and nothing they don’t.
Dealerships love Service Pre-Diag
Over the course of the years, there’s only been a couple of things that really got me excited when it comes to service. Videos is one and this piece is the other.
David Pickett
Service Operations Manager, Hall Automotive
FAQ
About Service Pre-Diag
Once an appointment has been scheduled, within 5-10 minutes of the appointment scheduling, we follow up with a text message to the customer
The AI is trained to refer the customer to contact the dealership, we are just here to gather information.
The AI is trained to ask between 8-10 questions, depending on the issue. It will never ask irrelevant questions, and will complete the conversation when it feels it has gathered enough information.
Take your service experience to the next level
See how Service Pre-Diag can help you increase efficiency and customer satisfaction.
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