SERVICECONCIERGE

ServiceConcierge with Service Pre-Diag: Combine AI-powered call answering with automated pre-diagnostic interviews.

AI trained specifically for dealership service conversations answers calls instantly, understands intent, and guides customers through appointment scheduling, FAQs, and routing, then help diagnose their vehicle’s issue before they arrive.

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ServiceConcierge: The AI-first service assistant that never sleeps

Say goodbye to missed bookings, unanswered questions, and lost opportunity. ServiceConcierge works 24/7, engaging customers, scheduling service, routing leads, and freeing your team to focus on the fix—not the phone.

Keep your bays busy 24/7

Even when your BDC isn’t live, ServiceConcierge answers chats & calls, books appointments, and captures customer intent.

More job opportunity and upsell funnel

By capturing more inbound volume and qualifying before the visit, you set up your advisors/technicians for higher-value work.

Better customer experience, higher loyalty

Instant responses, helpful FAQs, consistent messaging: make your service brand the one customers remember.

The AI Assistant That Thinks Like a Service Advisor

ServiceConcierge isn’t a chatbot. It’s a 24/7 intelligent call-handling and scheduling system built specifically for dealership service. It guides customers to the right appointment or answer instantly—capturing every opportunity your team can’t get to, and delivering the consistent, friendly experience your customers expect.

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Always-on and seamlessly integrated

A fully integrated AI assistant that plugs directly into the myKaarma platform, making it effortless for customers to get answers, book appointments, or reach the right department from any device.

Smarter conversations for higher conversions

An AI-powered scheduling agent understands intent, asks clarifying questions, and routes or books customers instantly—reducing hold times and eliminating the need for voicemail.

Improve performance with real-time call metrics

Management can track call volume, booking rates, missed-call recovery, and advisor workload in real time to drive consistent performance and deliver a better customer experience.

Efficiently provide your service team with context using AI

Service Pre-Diag uses an AI-powered agent to conduct a virtual interview with the customer prior to their appointment. The system collects details about vehicle issues, follows up with clarifying questions, and captures media—summarizing everything for the service team.

Boost efficiency

Save time for your technicians during the diagnostic process so they can focus on providing efficient service.

Increase revenue

Increase revenue through efficient service and increased RO’s per day.

Happier customers

Provide customers with better and faster service from the start of their service experience.

The AI Interview That Thinks Like a Technician

Service Pre-Diag isn’t just chat. It’s a structured, intelligent process that collects exactly what your techs need—and nothing they don’t.

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Mobile-friendly and seamlessly integrated

A web-based interface that’s tightly integrated with the myKaarma platform, making it easy for customers to input information directly from their phone.

Smarter interactions for better accuracy

An AI-powered agent gathers detailed information by asking follow-up questions and allowing customers to upload photos or videos of their concerns.

Drive performance with real-time metrics

Management can track performance metrics like sold hours and labor sales to foster competitive excellence via leaderboard.

FAQ

About ServiceConcierge

No — it handles repetitive scheduling volume so your team can do higher-value work.

Yes — from hours to recall questions to service intervals. It understands automotive context.

Yes, it integrates with Scheduler+ and respects your rules, capacity, and competencies.

Concierge transfers instantly with full transcript/context for your advisor.

Never miss another appointment. Never lose another call.

See how ServiceConcierge can transform your service lane.

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Mechanic shaking hands with happy customer