INTELLIGENT COMMUNICATIONS HUB
Use AI to ensure inbound communication goes to the right place
At myKaarma, we use AI to empower your team to be more efficient. Intelligent Communications Hub is your silent agent that ensures questions and requests go to the right place.
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Better communications, better business
Status questions to advisors, appointment requests to your designated team; with AI, we control the traffic of incoming calls to ensure they go to the right place. You can expect to see answer rates go up, appointment conversion improve, and customer satisfaction boosted due to improved connectability.
Dealerships love improving inbound communication
One of your main larger competitors that we employed at the store (said) ‘We’re not going to change this at all. We will not put it back in the oven.’ Whereas myKaarma took a different stance that is much more consumer centric. They understand that it’s not a fixed journey, it’s an evolution.
Zach Cochran
General Manager & VP, Whitten Brothers Automotive Group
FAQ
About intelligent communications hub
No, this tool was built to work in the background operating as an intelligent call router. We look at things like the customer profile, RO status, and last person they may have worked with to make sure calls, texts, and emails always go to the right place and get answered quickly!
Yes, the Intelligent Communications Hub was built with the Business Development Center in mind and works really well with tools like ServiceConnect to speed up response times and route inbound communication to the right place.
Yes, myKaarma has a mobile app that allows for you to manage communications, check in customers, complete multi-point inspections, take videos, and more!
Take control of the chaos
Inbound communication is easy with myKaarma; we ensure calls, texts, and emails go to the right place, which reduces noise for your team and improves customer relationships.
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