Drive more service approvals with high quality Video MPIs
myKaarma ServiceCart™ Premium Video MPI helps Lincoln dealerships improve customer communication, increasing RO value, and enhancing service efficiency
Request a demoFCSD-approved Video MPI Provider
Certified vMPI Vendor
Faster Approvals and Fewer Declined Services
Create engaging video MPIs that get more approvals and keep your customers satisfied. myKaarma includes powerful video MPI features including Tech Video Grader that helps your service techs make better videos.
Streamlined communications ensure that your service customers stay up to date for repair approvals and parts orders.
ServiceCart™ Video MPI
Transform service recommendations into visual experiences that build trust and increase RO approval rates. ServiceCart is the most comprehensive and customizable MPI currently available.
Tech Video Grader
Every technician video is AI-reviewed, scoring for clarity and completeness, flagging what’s missing, and delivering easy coaching points.
Communications
Break down silos and create trust with an AI-powered universal inbox for all communications.
Scheduler+
Streamline your service operations with an intelligent scheduling system that integrates seamlessly with your BDC
Over $175 RO Uplift
ROs that include video MPIs saw an average upsell of $344 vs $168 with no video MPI*
43% Higher Upsell
High-quality video MPIs drove $387 in upsell vs $270 with low quality video*
81% Watched
Customers viewed 80.9% of high-quality video MPIs vs 76.1% before using high-quality video MPIs
How video MPI works in myKaarma
1
Record
Your technician opens the repair order on whatever mobile device they already carry and records at the vehicle. There’s no cart to wheel around and no separate app to log into. The video attaches to the inspection rather than sitting in someone’s camera roll.
2
Grade
Tech Video Grader scores the video before anyone sends it. It checks whether the component is actually in frame, whether the audio is audible, and whether the recommendation got explained. Your advisor sees the score and can send a weak video back to the technician instead of forwarding it to a customer.
3
Send
The customer receives the inspection by text or link. There’s nothing to download and no account to create, which is most of why these get opened. It arrives in the same message thread they already use to talk to your store.
4
Approve
The customer approves or declines line by line from their own device, and approved work starts. Advisors get pricing tools, reusable templates, repair-order linking, and the ability to share a cart across multiple users.
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See how myKaarma modernizes the service lane experience
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FAQ
Your Lincoln program questions answered
Yes, myKaarma is one of several approved providers for Video Check (video multi-point inspection) capabilities. myKaarma offers Lincoln dealerships support for a modern customer experience compatible with their existing tech stacks.
It reviews each technician video against your dealership’s quality expectations and produces a report card, identifies key moments, tracks trends across stores, and monitors whether common inspection and upsell topics were covered.
myKaarma integrates with most dealer management systems already running in Lincoln dealerships, schedule a demo to learn more.
Absolutely! We want to create an environment for your team to learn from other successful groups and dealerships. To connect with other dealers currently using myKaarma, simply set a demo with our team and ask for references you can reach out to.
FCSD Dealer Technology Partner
myKaarma is a Lincoln-approved technology provider for Lincoln dealerships for end-to-end service lane technology
More for Lincoln DealersPreferred Service Lane Technology Partner
myKaarma’s service lane technology helps Lincoln dealerships modernize the service lane experience
Video MPIAI Lead Management Preferred Partner
myKaarma’s AI booking and pre-diagnosis tools enable Lincoln dealers to book more service with direct DMS integration
AI Lead ManagementSee everything myKaarma has to offer
*Source: myKaarma case study of 142,227 ROs across 516 dealers and 29 vehicle brands
Lincoln, ServiceCart and associated marks are trademarks of their respective owners. Sample screens and figures are for illustration only and do not constitute an offer. Ford Commitment Program requirements and vMPI vendor certification are determined by Ford Motor Company — confirm current terms with your myKaarma representative. Screens shown are placeholders pending final product captures.