Automotive News: Workflow AI turns fixed ops efficiency into profit
What’s missing in your service drive? It’s smarter, automated workflows — the kind that quietly complete work in the background while your team stays focused on customers and revenue.
Ujj Nath, myKaarma co-founder and CEO, recently shared his thoughts on the real value of AI in dealership service lanes.
“Fixed ops doesn’t need another flashy chatbot. It needs AI that closes the loop — that books, routes, diagnoses and coaches automatically. Workflow AI transforms what used to be lost minutes into measurable profit.
It doesn’t just make service departments more modern; it makes them more money. Because in today’s fixed ops world, efficiency isn’t just intelligence — it’s income.”
Nath cites results from the launch of myKaarma’s pre-diagnosis AI tool – show rates jump from 82 to 89 percent, inspection times drop by 18 minutes per vehicle, and sales amount of additional services rose from an average of $336 to $429 per repair order – in addition to sharing what’s on the horizon for workflow automation in the service lane.
Read the full article here.
Top dealers are using myKaarma – are you? For more information about myKaarma’s complete suite of AI-powered service lane technology software products, visit our Solutions page or request a demo.
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