COMMUNICATIONS

Effective and clear communications, even when automated

Break down silos, and create trust with a universal inbox for all communications. Naturally present all customer requests, and give your team a place to have efficient internal conversation.

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A single dashboard for every touch

Have all the context you need at all times; see all communication with customers via call, text, and email in a consolidated thread. This makes it easy to pick up where you left off and create strong customer relationships.

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Voice

Automatically route, record, and transcribe all customer calls to give your team more confidence.

Text

Communicate with your customers in the way they prefer that is efficient for your team.

Emails

Provide communication flexibility and formal messaging options for your customers.

Internal

Simplify internal communication by giving your team easy access to RO and conversation context.

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Steer the conversation and build relationships

There’s a better way to communicate. Strengthen customer relationships through planned messaging, integrated scheduling, and seamless handoffs.

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Dynamic notifier

Stay informed and respond quickly; manage notifications and send responses without having to stop what you’re doing to switch tabs or tools.

Time-saving templates

Personalized to the customer, consistent to your process; create and utilize templated messages to easily respond and provide consistent experiences.

Universal inbox

All the context you need in one place; see recorded/transcribed calls, review texts and emails, and chat internally on a single thread.

Language translation

Remove the language barrier; translate messages you are sending and receiving to one of 50+ languages, ensuring clear communication is never a problem.

Dealerships love providing exceptional interactions; your customers and team benefit from seamless communications.

We are able to reach customers more and get more responses in different languages, which I feel is huge.

Krislen Bridges

BDC Director, Keyes / Lithia

FAQ

About myKaarma communications

Yes, myKaarma utilizes a proprietary double opt-in process that meets all compliance requirements.

Yes, myKaarma has a mobile app that allows for you to manage communications, check in customers, complete multi-point inspections, take videos, and more!

Yes, myKaarma allows for you to customize all templatized messages in the system. You’ll have the ability to add in the name, make, model, and VIN of the vehicle to increase trust and improve conversion rates.

Orchestrate exceptional interactions

Coordinate seamlessly across departments with integrated tools that empower consistent next-level service experiences.

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